First my rating above is for amenities the spa was great and for food and drink iridescence is a 5 but every other bar was a negative score if possible.

I come from the service industry and I always give people the benefit of doubt, I never write reviews but this was a must. I took my husband here for a surprise for his birthday so as you can imagine I was expecting decent service. Being originally from down the street from Detroit and now living in Vegas, I wanted to find a place we would enjoy and later I can recommend to friends and family.... Well I know I will always tell people how horrible this place is. From check in, I assumed I may get a hard time because my cc are not in my married name yet but instead of being polite and asking for another source of payment, the 12 year old behind the counter rolled her eyes at me and shouted out we can't accept this. Right then I had a bad feeling but being from the service industry and having experience managing I knew that some people have bad days. WRONG... We then tried to go to our room and was rudely asked by security to check our key card but not anyone else around us who just checked in. Later my friends were surprising my husband with cupcakes and they wouldn't let them bring it into the casino so I told them to just take them to the room. Security at the room would not let them bring them up either and they waiting 30 mins for a front desk manager who still didn't come but I went down and grabbed the cupcakes while the jerk at security was busy. Fast forward (good parts I will list below) we went to strut (center bar) I believe it was called and we waited 30 mins for a server which was fine but then really didn't see her again so we had to order from the bar. My husband went with friends to gamble at the tables and he said the dealer was awful and very rude for the first hour they were sitting there because he thought they were inexperienced guys that didn't tip nor knew how to play blackjack. Once he realized they did know how and tipped well he wasn't rude but wasn't very nice either. He also said the cocktail server barely came around and since they charge for drinks there you would think they would come around more often to make money. Then we went to something matics where we waited well over an hour for a cocktail while being passed over and over as we were sitting at bar) Instead of apologizing the bartender said they were really busy, however, they were only busy talking to each other and skipping over us girls which looked like on purpose. I spoke to the beverage manager she goes well this is Detroit not Vegas. She was awful and rude and I don't want our friends and family to visit Detroit and think it is terrible like out of towners think it is. It is beautiful but this place is the downgrade of the city. Even staying on the streets of Detroit would be better and have more polite people than this place. 3 good things: housekeeper was friendly, iridescence is an amazing restaurant and I would definitely recommend it and I may even go back. The prob is its on top of the hotel so you have to get through security to go to it. And finally Harvey from security is an amazing guy.

the beverage stations are disgusting ! you will always leave your shoes behind after getting a drink. (sticky floors) and the coffee is stronger than motor oil. scalding temps. food is pretty good in some areas and the name says it all in the "pit stop". slots are fun but the return pay is low and whats up with people saving seats for each other and the ones that are broke just sit there?? and there is no longer a night club. I see alot of overcrowding going on at mgm and less people here. I give IREIDESENCE A 5 STAR but low star on pitstop. grand river deli has some new servers in which i can remember by name. she is SO polite everytime I come there and the cooks are nice also ! I think cigarette price should come down from 10.00 a pack !

I am sorry to say that this is about the most boring casino I have ever experienced. To me, this place is about the same as Greektown Casino in Detroit and that isn't saying much. I found it too noisy, smoky, and the employees were most unfriendly and rude. I played in the poker room which was typical Detroit casino...very smoky and filled with degenerate gamblers and kids. I left after about two hours, I couldn't take it anymore. Go to MGM Grand in Detroit. It's 10 times better.

Great selection of slots spread over two huge floors: lots of newer games being installed while maintaining good selection of favorites/older themes. VERY noisy gaming floors: slot volume high, bells, table games loud and loud rock music at all hours - even overnight/early morning! Ear plugs should be sold here! I have had frequent profitable nights and extended periods of play on slots: bankroll seems to last longer. Self-serve drink stations are maintained frequently, however beverage service on the game floor is scarce. As are slot attendants. Casino cage personnel need serious training in courtesy and friendliness - and a smile would certainly be welcome! Players Club rewards are mediocre, but there are frequent special promotions to bring in the crowds. As with all Detroit casinos, be prepared for lots of smoke: poor air circulation in this building. Parking garage is HUGE and often full: be prepared to walk a great distance to the casino entrance (but free valet service is available - remember to tip the courteous, friendly valets!) This property always seems to be hopping. Buffet is pricey, but IMHO worth the cost: nice selection, usually tasty and well-prepared. I wish there was food/snack bar overnight! Have not stayed at the hotel yet. Need to be a lot more generous with FreePlay and comps for Club members. Big poker room. Table games often crowded.

I come to Detroit about twice a month and it is by far about the best. I play only the slots so I can't say anything about the table games. They have a lot of penny slots which I play most of the time. I can't say I win but I come out even more than any casino in Detroit. At least they let me play