Review Detail
2.4 25
poor customer service
(Updated: September 14, 2014)
Overall rating
1.0
Slots
1.0
Table Games
N/A
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
N/A
Food & Drink
1.0
I visited MGM casino tonight and left because of the lack of courtesy displayed to its patrons. To make things worse the manager, Paul, greatly failed in resolving the issue. According to Paul, MGM allows people leave a slot seat and walk around for up to approximately 10-20 minutes. All along as someone "HOLDS" their seat. I was also advised by Paul that at MGM it is Ok for persons to play several slots at once. Paul also stated that is just the way it is because his casino makes 3x what Las Vegas MGM makes so he is not going to rock the boat. I would recommend visiting one of the of the other great Detroit casinos if you plan to play any slots. You will also not have to deal with incompetent management.
P
pueblorock
Comments
1 results - showing 1 - 1
Ordering
January 09, 2016
It's like that a lot of places. I work at a casino in ohio we are the same, as long as you are actively playing you can play more than one, and you can hold chairs.
S
Sam
1 results - showing 1 - 1