Review Detail

2.7 17
Michigan 4372
Machines are tight and don't pay out
(Updated: March 15, 2013)
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
5.0
Stayed at the Kewadin Casino and Hotel as I was given a free night there, First let me say that I will never return, Slots were Very Very Very Tight (ya I know chance you take at a casino), Well when you go down at around 8am in the morning on a Friday and you see less then 20 people what does that tell you. They have taken everything promotional thing away the free $15.00 in gas is only on Wednesday's now (Hmm maybe they should send something out letting your customers know this, But no they post it as your walking in the door and now seniors day went from $10 to $5 but you must play so much before you get the big whooping $5, also now to get your money back for the bridge tolls you must get 30 points on your northern rewards card to get $8 back LOL, My big mistake they didn't inform us of this when we approached the desk that you must play 30 points before redeeming it, if I would have known this when I was up at the desk that night I would have cashed it in,so I go to do it when I get ready to leave the next morning and I'm told I'm sorry you have to complete 30 points in play today to redeem this hello I said I did that last night and I also stayed in the hotel last night, she said sorry you should have done it last night then, hello well why didn't the people sitting behind the desk yesterday afternoon tell me this not one word mention by them, frustrated I walked out,you need to get your people at the service counter on the ball,your $10 food voucher once again you must rack up 30 points on your northern rewards card to use it.. SO in all total you are paying them for all the coupons you use. NOT WORTH IT!! As for the hotel I took my parents with me they charged me $10.00 plus tax for my dad to stay in the room so if you have 3 adults make sure you pay that $10.00 I don't know why being it was a free night stay and they don't give you any gaming packages so why do they charge for 3 people? and one of our beds the comforter was ripped, there was a previous comment card left filled out on the desk stating also how terrible they were treated by your agents and how tight the machines were and how rude the restaurant staff were, to my surprise when I went to check into my room as I had asked for a early check in which I know that is not a gtd I was okay with that, But during the day and night as I walked by the desk the desk clerk was sitting in a chair reading a book(VERY TACKY) for a upper establishment, I even had to come to desk to get a box of kleenex as there was 3 tissues left in the box(hello why couldn't they have taken care of this.. I am very disappointed I can understand not giving comps etc away during the summer months but this is middle of winter and hotel and casino empty and so I guess being there empty you get nothing but terrible service and promotional items
D
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Comments

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Ordering
February 21, 2015
I was given the same treatment!! Was given the free night stay but didnt get to stay due to them giving our room away!! I even called to let them know I was going to be late to check in even told them the time, a week in advance!! The manager was rude the casino was dead and I have had their buffet before it is not worth the money you spend.. They need to get their crap together Maybe have some customer service classes for their employees!! Sorry your experience was bad but glad to hear it wasn't just me!!!
E
Edward
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