Review Detail

2.0 98
Michigan 9151
Don't Waste Your Time
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
We have frequented the casino several times but this is my first review. Our last visit was the last straw. We've been to several casinos in MI and surrounding states, but Gun Lake is horrible at giving you an entertaining experience. When the casino is busy, the smoke is so bad you can hardly breathe, and the slots are so tight that you're out of money way too soon. My husband and I both "earned" gold cards (read: gave them enough thousands of dollars and got little a bump in status as a thank you), but when we stopped going as often, instead of enticing us with restaurant coupons or free slot play to get us back, we got our slot play cut. Completely. Yeah, nice treatment of your regulars. Our last visit, as I said, was the last straw. It was extremely busy and we had to go from ATM to ATM to try and find one that worked. We heard from a couple of the patrons that the machines were down. They should've had employees stationed at the doors letting people know that right away but no. So we stood in line at the cashier to get an advance off our debit or credit card. There was two employees trying to get people through the line but all they could do was disburse people's vouchers from cash they made at the machines. Not one time did someone mention to the tens of us waiting in line that the servers were down so there was no way of getting any money out. They should've had employees at the doors and at the line telling people that. Or even better, announcing it over the loudspeakers. No signs, no warning, just 20 minutes of wasted time waiting in line. Gun Lake cares nothing about keeping people's business, just their money. Find another casino - this one's worth nothing but skipping.
KH
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Comments

2 results - showing 1 - 2
Ordering
January 01, 2017
Yes, I agree! We are the same gold card as well as the Blue Chip Casino in Michigan, City Ind. We got our credits cut tremendously! So, very upset about spending the money for free items etc. Rude, rude customer service and DIRTY! The restrooms, slots the smell of smoke. Just horrible. Never again. Best of luck to you.
JM
Janette Miller
February 01, 2017
Hey! A place where I can smoke! I enjoy it, even more so if it irritates others! Also, after reading many other reviews, I don't think anyone takes into account the fact that this ain't Vegas, and it's not a "destination point." It's just a nearby tribal casino . . . pretty much there for players convenience and easy dough for the owners than anything. Of course, if the place truly does suck, and everybody really does have a bad experience it'll close. People who have a bad experience are 10 times more likely to post a review than someone who had all go well. So far, it's still open and looks very busy every time I drive by. After I try it out, I'll post a a review right after my visit, good or bad. How's that sound?
CJ
Charlie J.
2 results - showing 1 - 2

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