You reach Platinum and you get a$340 bonus play , great then they take it away even though you played $80,000 in a month. This is BS. At the Horseshoes at $100,000 level you a Diamond member get to go to a good diamond lounge and drink and this is also good in Las Vegas at any of their six casinos also you get a host and areall comped rooms . The diamond lounge at the aparis is very very nice and free for diamond members, hot food and drinks.The number at tier levels for live are outrageous and not a great return for your playing money. Also it is Difficult to find a manager tospeak about your grievances. I went to the host office to see if they could correct the situation, waiting on an answere. Giving them a chance to improve, there are two other casinos to go to , both have player cards you can use here and also in Las Vegas and other parts of the country!