Hollywood Casino is one of my Mother's favorite places in the whole world, so it's no surprise that she wanted to spend her recent 90th birthday there in September 2018. From the convenient/safe parking, to the serious & attentive but cordial security cadre, to the dazzling décor & cleanliness throughout, to the tasty & efficient restaurant, to a marketing staff who deftly went out of their way making her special day joyful (including a cheery & clear birthday announcement, a generous extra gambling gratuity beyond the usual good $10 perk which welcomes her each visit, and friendly/supportive inclusion in a fun tournament where she was navigated to a share of the winnings among it's contestants while encouraging the crowd to cheer her name with "go Mildred"), it was perfect. We have the utmost appreciation for so many good things at your enterprise which made it such a pleasurable celebration; it will be hard to top when she comes back for her 100th!
This casino has went down hill since the tables have come in. I lost $500.00 in 30mins. The only employees that had excellent customer service was the security as they greeted you coming in the door. The comps are some garbage and coming from Washington D.C. the tolls are not worth it. Stay away, save your money.
Win or Lose, the employees and management of this casino is Horrible. If you would like to have a good gambling experience and be treated with respect and valued as a customer I highly recommend you choose another Maryland Casino
I love this casino because for 3 days straight I won a little over $200 a day totaling $700 I will definitely be back regularly. I'm just hoping they get The Walking Dead slot because I'll probably be there everyday lol. I really the atmosphere its inviting. So if you haven't been there go check them out I'm sure you'll enjoy yourself.
I go to this casino almost every week. They have table games now, and the slots are no longer as tight as they were. I had nice hits last several times...this is a small casino but well lit and modern. The roulette table could use a chip sorter...LONG delays between spins. Still, overall a fun place to visit.