Review Detail

3.2 9
Louisiana 6224
(Updated: March 20, 2015)
Overall rating
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
We visited Eldorado for the fifth time in about 7 months last week. While we there a housekeeping employ pushed the door to our room open without knocking. We had the do not disturb card in the door and a loud fan going. I had the door cracked with the lock at the top because my husband was fixing to go get ice. I called the front desk and was told I would get a call back. No one ever called so I decided to mention it to management (Davina) as we checked out the next day. After I told her what happened she said it could have been the bathroom fan going and I said no mam you can not mistake this fan for a bathroom fan. We call it the hurricane maker. She then made her eyes very small and cocked her and fixed a dead stare into my eyes and proceeded to stare at me for at least a a full minute. Then she said "can I finish?" This upset me because she did it to make me uncomfortable. If you can't handle a polite interruption to correct a mistake you shouldn't be a manager! So I asked to speak with someone else and I got Tina. Tina told me everything would be handled and dealt with and that Davina should not have acted that way. So we went to lunch but I was just so upset by the way Davina had treated me that when we left I asked to talk to Tina again. I told her I was very upset. We patronize Eldorado almost exclusively and have spent thousands there in the last 7 months. She said she understood and would handle it. As I was leaving a lady stopped me and said she was Stacy from the ambassador room and that Tina had asked her to find me and talk to me because I was very upset. I told her the whole story and she seemed understanding and apologetic. She asked if we were staying so she could do something for us to make up for the way I got treated. I told her we were on the way out. She told me to call her personally when we wanted to come back do she could handle our reservation. So imagine my utter SHOCK when we got certified mail from Eldorado today from the security investigator saying we were permanently EVICTED from the resort. NO reason was given. I called and Tina acted shocked and said she would find out what's going on. I waited and didn't get a call back so I called the security director Mr Patton who said he didn't have any idea why he was told to send is that letter. He said he gets directives from the assistant general manager Mr Urland on who to ban. MR Urland never once spoke with is about what happened. I may have gotten slightly loud but I was not threatening, violent or using bad language. We have never done anything there except show up, spend lots and lots of money then leave. Thus is the first and only time I have ever complained to them. So go on and give them your money but don't dare complain to them about anything and certainly don't get upset and raise your voice a little when management treats you like trash after you have spent thousands there!
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