If you are a local and a regular here you will not be treated as well as if you are from out of town, a visitor on a bus trip, a stock holder, or an employees that is allowed to play . If you go on a regular basis you can sit and watch and know when certain people sit down to a machine , they are going to win. It is almost always the same ones with a crumb thrown your way every great now and then . A few of the customer service people are very friendly and helpful but the the BOSSES would just as soon you throw your money in a bucket at the door and keep going.