I am from Cincinnati and this is my favorite casino of them all. Granted, I can't take weekly trips down here as it is 2 hours away, but once a month i have something to look forward too and get excited about. The boat is huge they are not joking about the 93,000 square feet on four levels. It really doesn't feel like you are on a riverboat sometimes it's that massive. Horseshoe does a great job with the experience and the features. Everything is so shiny and glitzy and that is what I like-visual stimulation! Craps are awesome-100x odds, blackjack is steller (my favorite game) and honestly, after two trips so far, maybe it's just luck, but the slots are compared to hollywood, rising star (grand victoria got a name change) and belterra pay out a lot and more often. Customer Service was fine - I can usually help myself. The Paula Dean Buffet was good and everything-bread pudding was amazing. Hotel is not needed as it's only 2 hours away. When they get finished building the Horseshoe here in Cincy in a year and a half, I hope it emulates some of Horseshoe SI's awesomeness.