Review Detail

Illinois 3337
don't stay at this hotel if you are a non smoker
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
I booked a non smoking room because me and my family are very sensitive to smoke. We got to the hotel and were given a smoking room. I called the front desk and was told there are no available rooms. I asked to speak to a Manager and none were available. Room spelled like an ash tray and was almost unbearable. No window was able to be opened, so they came in and sprayed Febreeze. The next day at checking out, STILL no Manager available. Left my number so they could call me. NO ONE EVER CALLED. I called the next day (2 days after staying there) and finally spoke to a Manager and she said "check the small print it says that is a special request". WHAT?? A special request to breath fresh air?? This is not a special request, it is a state law if I requested a smoke free room. Now we are fighting the charges. Bottom line...we had a terrible night smelling smoke (even on the blankets- YUCK) and will NEVER patronize this hotel again.
AS
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