Review Detail

2.9 35
Very disappointed
Overall rating
 
1.7
Slots
 
2.0
Table Games
 
3.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
Purchased 2 rooms, neither ready until after 3 o'clock. Construction crews were working on the floor above me every day and The crews outside working there machinery that started up at 6 AM every morning.Construction in the downstairs lobby made it very difficult to enjoy the casino, bar, and restaurants. I had no idea that smoking was permitted on this property nor did they have a non-smoking area for gaming so I was able to breath cigarette/cigar smoke for three days. Upon arrival to the hotel and looking out my room window I found that the pool was completely drained and unavailable for use . That's kind of a huge thing when you're at a South Florida resort and you do not have a pool to go to or relax around. Played the tables for 4 to 6 hours a day and received $ 2.53 on my players card , and yes I play $25 minimum hands. NO craps table the roulette table and no sports gaming, also very disappointing. Dealers couldn't care if you here ther or not.
All in all for the price I paid for the rooms the amount of amenities I received the comps I received, this hotel offers no reason for me to return.
TB
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