Review Detail

2.9 35
Stay Away - Worst Ever!
(Updated: April 02, 2014)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Took wayyyy to long to figure this out. I've gone to this casino about every week for five months and only twice walked away with more than I came in. I have NEVER had a casino with such poor payouts on slots!!! (My list includes Trump & one other on Atlantic City Boardwalk; NYNY, Ballys, Caesars, Planet Hollywood, Luxor, LV Hilton, Treasure Island/TI, Stratosphere, Palms & a couple downtown in Vegas; Mountaineer in WV; a floating casino on the Mississippi; Route 66, Sandia, & Hard Rock in Albuquerque.) I go with anywhere from $50 to $100 and this place is the absolute WORST with machines that pay. To add "insult to injury", their Players Club is STINGY beyond belief!! In 7 months, I've received $30 in free play TOTAL (on the flip side, Sandia in Albuquerque ALWAYS gave me anywhere from $5 to $30 in free play weekly and the machines would keep you playing or actually pay off!). And you need the VERY best in luck getting a cocktail waitress to get you a drink (even a Pepsi). I've played over two hours numerous times and didn't get a lousy glass of water! This place BITES beyond belief! I noted that one one occasion where they promoted a Monday drawing hourly (St. Patrick's Day of all days!) that they failed to hold their advertised hourly drawing. IF Florida has a gaming commission, this place is in SERIOUS NEED of being investigated!! Today was my LAST day at playing here! On my way out I folded up my worthless Player's Club card and threw it away. I should note that I had emailed the casino three times complaining about the lack of drinks/servers, lack of holding advertised contests, and how dang cold the place was, and they NEVER responded even once! They simply do NOT care or treat customers well. If you even THINK about going here, I'd suggest you simply find a homeless beggar at an off ramp and hand them your money. You'll probably find it more enjoyable than going to the WORST CASINO EVER!! Don't believe me? See for yourself. (Also read other reports) I'm not kidding. I've been playing slots for 25 years and have never had ANY casino consistently pay out very little to nothing as this place! (One other side note, the "runner up" for worst casino would have to be Hard Rock (name now changed back to Isleta) in Albuquerque.. but not nearly as bad as this Hard Rock. Florida casinos are the worst I've been to... period. And this Hard Rock is the worst I've been in the entire U.S. (probably been to about 25 to 30 U.S. casinos and 4 in Spain).
DS
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