Just got back from a fantastic weekend at Foxwoods. From the moment I arrived until I departed (departing is just like returning to Kansas, having spent the weekend in OZ!!!) I felt like a VIP, with all the first-class customer service, how could you not feel great?
This time I really messed up though. I let friends drive off with my purse! So there I was feeling terrible, no money, no ID, no claim for my vehicle!!! The only good part was I'd used the wonderful complimentary VALET service at the spectacular Grand Pequot Hotel! I went forlorn over to the desk, expecting to be chided and not at all sure I'd even be able to get the vehicle. I was soon reassured by Mike Wujtewicz that there was no "CRISIS" that occurs in Valet 3 Parking that he wasn't there to solve. He was nothing but kind, not even the hint of being exasperated. To make matters WORSE, it actually wasn't my car, it was a rental and er, it was white, ummm an SUV, maybe a Chevy and uh, no I didn't recall the model, just that it MAY have had the letter "V" in there someplace or another. I did remember there were New York plates. Soon he located the vehicle, to my amazement. And then, as luck would have it, the same gent who had parked it when I arrived now returned with it and he actually REMEMBERED ME! I was blown away by that. Who remembers a sort of frumpy over the hill gal? Well Bill Wendland, the best valet on EARTH did! We'd had a very brief conversation when I dropped the vehicle with him and now he was able to attest to it being "mine" -- alls well that ends well. I'd have left with more money too, if I were not such a sucker for the bonus features on the slot machines, lol. We did hit and split at Bingo, as well. Later that day I was reunited with my purse, cash, license, and vehicle claim ticket.
I just want to say "THANK YOU FOXWOODS" for all the fun you provide for Cee and the fantastic staff that always makes me feel valued and welcome.