Review Detail

3.4 5
golden nugget
Colorado 4635
Wildwood Gone Down, Way Down
(Updated: March 22, 2011)
Overall rating
 
2.0
Slots
 
2.0
Table Games
 
3.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
A weekend at the Wildwood casino was anything but enjoyable. After attempting to check in twice, we were told to come back later, because the computers were down. We were tired from traveling and the town does not really offer a place to go and relax unless your gambling. The pool and spa area was broken and no one mentioned this at check in or reservation time. The gift shop never opened and the food at the casino bar was stone cold and very limited, even 30 minutes after they opened. The staff smoked up a storm in the doorway, forcing customers to walk through a fog to get to their rooms, this was while the phones were ringing at the desk.. Sunday coffee was stone cold and I will never return. Remember Wildwood, 90% of advertising is "word of mouth". Make it right for your customers that drive a long time and spend their money.
RB
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