Review Detail

2.9 12
California 6174
CUSTOMER SERVICE
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
I went with my sister from out of town. She turned around for a brief moment from her machine to get a drink, and in that 1-2 minutes, someone came from behind, removed her card and cashed out $900.00. The casino reported to us that they knew exactly who the thief was as they saw the theft on camera. They refused to refund her money, or even give her a few bucks free play to compensate for her loss and to show her good faith. Additionally, while there is a large selection of slots, the noise is deafening. If it were not for cheap bingo to which we take our elder mother for an afternoon out, I would never set foot in there again.
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