Casino Pauma

Review Detail

California 2572
comps.
(Updated: May 03, 2011)
Overall rating
 
1.7
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
I was at Pauma May 1st and tried to use my weekly comps and was told I can only use the comps Mon. thru Fri. I said I work week days and I gamble on weekend to lose money to gain comps but now I can't use them on weekends. Your casino is surrounded by 2 casinos on each side.and you pull this stunt. I was told they have plenty of people at the casino on weekends and they want to force more people to come on week days. I don't know who came up with this idea but he or she should be fired. I'm betting every comp. is spent within the first 5 minutes a person puts it into the machine. I pass by 2 casinos to get to pauma and use an extra $10 worth of gas. I don't blame people for making a mistake but I do blame them for being stupid.
M
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Comments

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Ordering
June 11, 2011
I agree about the comps issue. You have a lot of folks taking the time to come to you and if you work a five day week, you lose the benefits of the card. I really like Pauma but you discourage me and defeat the purpose of the concept of "rewarding" play. I don't get it?
J
Jennaj
1 results - showing 1 - 1