Potawatomi Hotel & Casino

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2.2 (74)
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User reviews

25 reviews with 1 stars
74 reviews
 
4%
 
8%
 
19%
 
35%
 
34%
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Slots
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Customer Service
Player's Club
Gaming Atmosphere
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Comments
25 results - showing 1 - 5
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Potawatomi no longer fun
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
I’ve been going here on an off for over 25 years.
The slots are abysmal. Anyone that has gone to Poto and then Madison, Black Rivers, Rivers, or any of the Casinos in Indiana knows something just isn’t right here. Bonuses are almost impossible, and when you do get one expect the lowest amount. Want a winning bet, bet that you’ll get the lowest amount, you’ll win that one! Hand pays? What is a hand pay at Poto? Go to Madison and you’ll see hand-pays constantly. Also, the location is scary and so are some of the people. I used the restroom and was certain there were one of more people getting high. Even if everything were perfect, which it isn’t, one thing I can’t get over is the bug spray smell that lingers everywhere you go. It will punch you in the face as soon as you step foot. They did great by getting rid of smoking, but now have filled the air with whatever the heck that awful smell is. A casino should be fun, sometimes win, sometimes lose. Not here, you’ll lose, you’ll run into scary people, good luck in the parking lot too.
M
Comments (0) | Was this review helpful? 1 0
DON"T GIVE CREDIT CARD INFO !!!!!!
(Updated: January 09, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Got a free room at Poto, nice room. Front desk preauthorized my credit card for incidentals, ON A FREE ROOM, been fighting with them for over a week to release money they preauthorized! They tell me its up to my bank card to do that. THEY DIDN"T PUT A HOLD ON MY MONEY, POTO did. They say it may take up to 20 some days for the money to be released, REALLY??? On a free room. It isn't rocket science to go back into the card and release the money! I will never stay there or patronize them again! John the Hotel Supervisor said last week he would see what he could do, Haven't heard from him since! Nice customer service!!!
M
Comments (0) | Was this review helpful? 4 2
Disappointed
(Updated: January 05, 2017)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
This place is PATHETIC ....My man has been going here like almost everyday for the last 20 years. Well the last couple years have been the worst ever, everyday is a loss. Never comes back with anything and I've been Coming now for about 8 months and I never win anything..,And then its so cold like the air-conditioner is always on and blowing right at u , feet and hands and nose frozen, and yet will cost you 2.00$ for a hot chocolate just to warm up, unless u want coffee which I do not drink. They do realize it below 0 outside right ?... I thought maybe Christmas or New Years they would have given more payouts even, HA HA what a joke, what was I thinking..... So turn up the heat and loosen your machines a little more...GREEDY GREEDY
S
Comments (0) | Was this review helpful? 8 2
Poto rat hole
(Updated: August 27, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
What a joke in terms of ROULETTE dealers. Most (not all) are rude as all heck. They act as if they are doing you some sort of a favor by letting you play there (lol). I dont mind the payout because I know about it ahead of time, so thats on me. However, the dealers are very rude, often swearing at the players and when I tell management about it...oh well is the answer. 

Pit and floor/management is a joke. Dont even bother complaining, nothing will change. They know you cant go down the road to the other casino (there isn't one) so they have you by the balls. I'm sure the champagne bottles were poppin when the Kenosha casino plan was declined.  They treat you like crap at Potowatomi because....they can. 

The food is terrible, tight slots, too smokey, bad customer service etc. etc. etc. etc. etc. etc. etc. etc.

Go to Elgin, Ill. instead, on the Fox River. A very nice casino boat experience, much better than Poto rat hole.

Signed, 
Kenneth D. Johnson (age 47, Caucasian)...I dont hide, let them read this. What do I lose/care?
KJ
Comments (2) | Was this review helpful? 12 1
Have plenty of money if you want to win Half back!
(Updated: June 09, 2016)
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Been there too many times, and to win Nothing. Place stinks to high heaven. Bums all over asking for cigs or money. Wonder each time I go if I will get Shot or not.
G
Comments (0) | Was this review helpful? 7 1
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