Got a free room at Poto, nice room. Front desk preauthorized my credit card for incidentals, ON A FREE ROOM, been fighting with them for over a week to release money they preauthorized! They tell me its up to my bank card to do that. THEY DIDN"T PUT A HOLD ON MY MONEY, POTO did. They say it may take up to 20 some days for the money to be released, REALLY??? On a free room. It isn't rocket science to go back into the card and release the money! I will never stay there or patronize them again! John the Hotel Supervisor said last week he would see what he could do, Haven't heard from him since! Nice customer service!!!
This place is PATHETIC ....My man has been going here like almost everyday for the last 20 years. Well the last couple years have been the worst ever, everyday is a loss. Never comes back with anything and I've been Coming now for about 8 months and I never win anything..,And then its so cold like the air-conditioner is always on and blowing right at u , feet and hands and nose frozen, and yet will cost you 2.00$ for a hot chocolate just to warm up, unless u want coffee which I do not drink. They do realize it below 0 outside right ?... I thought maybe Christmas or New Years they would have given more payouts even, HA HA what a joke, what was I thinking..... So turn up the heat and loosen your machines a little more...GREEDY GREEDY
What a joke in terms of ROULETTE dealers. Most (not all) are rude as all heck. They act as if they are doing you some sort of a favor by letting you play there (lol). I dont mind the payout because I know about it ahead of time, so thats on me. However, the dealers are very rude, often swearing at the players and when I tell management about it...oh well is the answer.
Pit and floor/management is a joke. Dont even bother complaining, nothing will change. They know you cant go down the road to the other casino (there isn't one) so they have you by the balls. I'm sure the champagne bottles were poppin when the Kenosha casino plan was declined. They treat you like crap at Potowatomi because....they can.
The food is terrible, tight slots, too smokey, bad customer service etc. etc. etc. etc. etc. etc. etc. etc.
Go to Elgin, Ill. instead, on the Fox River. A very nice casino boat experience, much better than Poto rat hole.
Signed, Kenneth D. Johnson (age 47, Caucasian)...I dont hide, let them read this. What do I lose/care?
The Place Is A Total Rip Off !, They Return Next To Nothing In Payouts For Slot Players !, Most Casino & States Have a % Of Return For Players But Not This Place !, If You Want To Go Home Broke Each & Every Visit Just Go Right Ahead & Come Here !?