This place is unsafe. Multiple shootings over the past few years. Slots are the tightest around. Food is excellent. Hotel and casino has a history of bed bug issues.

My wife and I frequent casinos across the US while traveling both for work and pleasure. We have several relatives that live in WI and usually visit there once every other month. Of all of the casinos we have been to, this one is the worst or close to it as far as slot payouts. Several times a year we take our older family members there but have only left winning once out of 50 times over the years. I suggest visiting some of the others throughout the state. I usually leave Lake of the Torches with more than I came in with on a regular basis. Other than the gulf coast, Vegas and Atlantic city, we usually hit most of the Indiana Riverboat Casinos on the Ohio River monthly. They payout much better than Potowatomi ever has. This is not to say you don't have your good days and bad like at any casino, I am just saying overall, this one is the TIGHTEST for slot payouts I have been to since the early 90's! Then again, you could walk in and maybe become RICH! I will say they do have a good selection of slots though for being outside of Vegas. The food is what you would expect for the price, and the Bingo room is fun. Good luck!

It's the worst casino I've been to! That casino is not appropriately ventilated for smoke. I had to throw my clothes away because of the smoke smell which won't go away even after washing. I've been to Las Vegas and even though there's smoking it doesn't smell like this!  The place looks dirty and I found out there is a bedbug infestation IN the casino itself, per local news reports. So you may bring those to your home with just one visit, check out Google articles for details. Staff members are not very friendly, especially at the firekeepers booths! In 3 hours I never saw a waitress. Women's bathrooms smelled like pee. Payouts are terrible, Potawatomi, in my opinion has the worst odds of winning out of all the casinos I've been to. I've only gone there approximately 3 times per year and never find improvement in any aspect, in fact it seems worse. I won't go again! Pros - located near downtown, lots of machines and card games.

Slot payouts are pitiful. The only thing I can suggest are the table games. At least you have a little more control over those payouts. Just beating a dead horse by giving them another thumbs down review on their slots. Good luck.

almost NO penny slots, the lower denomonation slots are so crowded, that it's impossble to find one.

the entire place is so smokey that a non-smoker trulely can't enjoy themselves.

Customer service is almost non-existant. Since they are more or less a "monopoly" they have no reason to
improve.

one good point is the food in Dream Dance and the Sports Bar.........really excellent. But even the food isn't enough of a reason for me to return. These opinions are based on many, many visits to the casino...........but no more