Potawatomi Hotel & Casino

Potawatomi Hotel & Casino

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74 reviews
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Potawatomi Casino (known as the "Devil's Den.")
(Updated: September 22, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Potawatomi, in my opinion has the worst odds of winning out of all the casinos I've been to.
M
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TERRIBLE FOOD AND GAMBLING
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
5/20/11 Gambling Funds gone within 2 hours playing 45 cent, 60 cent and 75 cent max bet on slots.
No hits and no fun. Went to the Fire Pit Sports Bar and ordered a comped mushroom and swiss burger. AWFUL!!!
My partner kept telling me our food was sitting under the heat lamp. Don't know why, it wasn't too busy.
The meat had a chewy consistency, something like a mix of hamburger and moist paper towel shreds. It's hard to explain, but it wasn't enjoyable. Fries were sparse on my plate,they were OK, somthing like Orieda Fast Food Fries, so no big deal.
There was BLARING BASS Rap, Metal music from a "cheap looking tiny OPEN club" they put in right next to the restaurant. I couldn't hear my partner talk. I'm 50, that's not pleasant to me. Why wouldn't they have that club closed off ? They obviously want the young crowd, not my crowd.
At my age, I would NEVER gamble in that area.
There is a HUGE HUGE open parking lot that is ideal for those driving larger pickups and SUV's. It is permanently closed off (for 6 on 5/20/11 ) cars that belong to Potawatomi Supervisors who don't want customers parking their vehicles near them?????
I don't understand that. They want my money in their pockets, but they don't want me parking anywhere near them?
The parking structure and tiny outside lot for customers is tight parking. I don't want those "other people" parking near me either! Teasing LOL, I love my fellow gamblers.
Other than the employees, I HATED EVERYTHING ABOUT POTAWATOMI.
M
Comments (0) | Was this review helpful? 9 0
Pure greed - stay away
(Updated: October 07, 2013)
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Big expensive buffet with lots of junk food. Tries to be a Vegas casino and fails. We lived in Vegas for 5 years and have lived in Milwaukee for 13. We go to Illinois or Iowa to gamble. Potowatomi is smoke-filled and crowded. With no competition for 100 miles this casino offers poor payouts and expensive entertainment. Always packed, loud and smoke-filled. If you like lung cancer - gamble here. Lots of rude foul-mouthed old retired public employees here. They expect to be treated like royalty and will tie up multiple machines at one time. We gladly drive 2 hours south or west to smaller casinos and get far better service, food and payouts/comps. Potowatomi is spending $100,000s to keep a casino out of Kenosha. There is a big reason for that.
KP
Comments (0) | Was this review helpful? 12 4
We won't go back here...
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
05/20/07

Overall: Atmosphere Value



First, let me say that my review is based on dozens and dozens of visits to Potawatomi over the years. I will, however, never go there again. Responding on the basis of slot machines only, Potawatomi casino is the smokiest and worst paying casino I've ever been in, with the exception of Aztar, Carruthers, Mo.



They have many older nickel video slots and quarter and dollar reel slots. No pennies or two centers. There are banks and banks of slots that sit unplayed because the payout percentage is so low.



There are far too many machines that have 30 or 40 or even 100 lines. I have run through 20 or 30 dollars without ever getting a hit of more than I bet, much less a bonus. Of course, Indian casinos are not required to publish the payouts their machines are set at, but I would venture to guess that Potawatomi orders the absolute lowest payback the slot machine company makes.



When I go, during the week, there are always people just lounging idly on the stools because they have long ago run out of money, and they are probably just waiting for the bus to take them out of the casino.



The people working in the cages are usually blabbing a mile a minute to each other, and you often have to tell them twice what denomination bills you want in change. They are too busy blabbing to pay attention. They act as if you are an interruption to their social lives.



And the worst thing? The Potawatomi are doing their absolute best to block the construction of a casino in Kenosha. Because they know that if it opened, multitudes of their captive patrons would vacate the premises, never to return.



If I were running this casino, I wouldn't be able to sleep nights knowing how much I have bilked the people of Milwaukee.



OK, I can recommend one and only one thing about this place, and that is the sports bar (which is separately owned and operated) The food is wonderful. Try the reuben sandwich. And you might consider splitting the sandwiches. They are enormous.
D
1 reviews
Comments (0) | Was this review helpful? 8 0
Not worth the trip
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


A trip to Potowatomi is only 30 minutes for us and another 30 and between my husband and I $200 if flown out the window would have done more good.? After pouring $40 to $100 in any machine it does not even yield a bonus in order to have a slightly good time.



The buffet is too expensive and the food is poor quality. The incentives that are sent in the mail are so filled with restrictions and regulations that by the time you finish reading them you have no clue what they have said and cannot participate on their terms, most machines require too high quantities of coins to play, not enough penny and two cent, too much smoke, rude clientele and customer service, what is it anyway.



I would expect to be treated quite well for the money we have poured into that place. Customer lines are long with 1/2 hour waits and no one cares. Like Reggie, we too have had it and hope we keep our promise to ourselves not to step foot in that place again.



I'd rather travel 2 hours and have some fun at least if I don't end up with much so I would have had fun playing anyway. it is a crime the way they haul the seniors in there and watch them pull their last dollar out of their purse and play it as if they will win a million and they go home broke. The Lord in his mercy should make the walls come tumbling down. .............no more for me either.



?

LP
Comments (0) | Was this review helpful? 8 0
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