Potawatomi Hotel & Casino
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74 reviews
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DON"T GIVE CREDIT CARD INFO !!!!!!
(Updated: January 09, 2017)
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
Got a free room at Poto, nice room. Front desk preauthorized my credit card for incidentals, ON A FREE ROOM, been fighting with them for over a week to release money they preauthorized! They tell me its up to my bank card to do that. THEY DIDN"T PUT A HOLD ON MY MONEY, POTO did. They say it may take up to 20 some days for the money to be released, REALLY??? On a free room. It isn't rocket science to go back into the card and release the money! I will never stay there or patronize them again! John the Hotel Supervisor said last week he would see what he could do, Haven't heard from him since! Nice customer service!!!
M
mary
Disappointed
(Updated: January 05, 2017)
Overall rating
1.4
Slots
1.0
Table Games
N/A
Customer Service
2.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
N/A
Food & Drink
2.0
This place is PATHETIC ....My man has been going here like almost everyday for the last 20 years. Well the last couple years have been the worst ever, everyday is a loss. Never comes back with anything and I've been Coming now for about 8 months and I never win anything..,And then its so cold like the air-conditioner is always on and blowing right at u , feet and hands and nose frozen, and yet will cost you 2.00$ for a hot chocolate just to warm up, unless u want coffee which I do not drink. They do realize it below 0 outside right ?... I thought maybe Christmas or New Years they would have given more payouts even, HA HA what a joke, what was I thinking..... So turn up the heat and loosen your machines a little more...GREEDY GREEDY
S
Shelly
Tight slots
(Updated: October 07, 2016)
Overall rating
2.3
Slots
1.0
Table Games
N/A
Customer Service
3.0
Player's Club
2.0
Gaming Atmosphere
2.0
Amenities or Hotel
3.0
Food & Drink
3.0
Nice..but after you put like $500 in a $1 slot you think you would get something back for God's sake...I'm done with this place
R
Rob
FORGOT TO ADD
Overall rating
1.8
Slots
1.0
Table Games
N/A
Customer Service
3.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
N/A
Food & Drink
3.0
I forgot to mention to atmosphere of this awful place. It is absolutely one of the smokiest casinos in the country, but to their credit they have 2 small non smoking areas. My question, tho, is why is it ILLEGAL to smoke in any public place in Wisconsin, except a casino? There a person can be 6" from my shoulder and be smoking their nasty, foul smelling, gagging cigarettes, or even worse...pipes or cigars. SHAME on the uncaring Indians for allowing such a health hazard. Do the greedy owners really think that people won't come to their casino if there is no smoking? What would the alternative be? Why are the law breaking people allowed to have their childish needs catered to? Maybe the casino could pass out nicotine flavored baby pacifiers for them to suck on. UGH
And then there is the so-called music which shakes the rafters at ear splitting volume, periodically interrupted by some jerk on a loudspeaker who tells us about some promotion. Why are we assaulted with so called music chosen by someone who thinks that a woman shrieking a high note over and over and over and over or a mono toned, mumbling, incomprehensible rapper constitutes talent? For one thing - look at the age of most people who are gambling...they are not interested in pop music. Please get rid of it, or at least turn it down. Frankly, I do think that employees at some point with have a valid case to sue the Pottawatomie for hearing loss. I don't know how they can work there every day.
And then there is the so-called music which shakes the rafters at ear splitting volume, periodically interrupted by some jerk on a loudspeaker who tells us about some promotion. Why are we assaulted with so called music chosen by someone who thinks that a woman shrieking a high note over and over and over and over or a mono toned, mumbling, incomprehensible rapper constitutes talent? For one thing - look at the age of most people who are gambling...they are not interested in pop music. Please get rid of it, or at least turn it down. Frankly, I do think that employees at some point with have a valid case to sue the Pottawatomie for hearing loss. I don't know how they can work there every day.
AO
Annie Occo
Evidence they cheat
(Updated: October 02, 2016)
Overall rating
1.8
Slots
1.0
Table Games
N/A
Customer Service
3.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
N/A
Food & Drink
3.0
Well, this proves to me how crooked Potawatomie is, once and for all. There is a slot that I normally love to play - "Heart of Antony." It is always hard to get the bonus on this machine, but I always try it, even though I know my odds of getting a bonus or even a couple of good hits are not good.
So, last week I was playing, and I thought I'd throw out one last large bet. I played $2.00 a pull, something I NEVER have tried before. I immediately got the bonus and was so excited to see how much I could win with a bet that large. Just getting the 3 bonus symbols pays $10.00, and gives 15 free spins.
Know how much I made above and beyond the obligatory $10? Zero, zip, bupkus, nada, niente. FIFTEEN SPINS at $2.00 each and I did not get one hit. Not one. You cannot tell me that the chip has been manipulated so that any large bet will never give you a hit. This place should be investigated and then closed down. We in the Milwaukee area sure needed the competition that a casino in Kenosha would have provided.
So, last week I was playing, and I thought I'd throw out one last large bet. I played $2.00 a pull, something I NEVER have tried before. I immediately got the bonus and was so excited to see how much I could win with a bet that large. Just getting the 3 bonus symbols pays $10.00, and gives 15 free spins.
Know how much I made above and beyond the obligatory $10? Zero, zip, bupkus, nada, niente. FIFTEEN SPINS at $2.00 each and I did not get one hit. Not one. You cannot tell me that the chip has been manipulated so that any large bet will never give you a hit. This place should be investigated and then closed down. We in the Milwaukee area sure needed the competition that a casino in Kenosha would have provided.
AO
Annie Occo
