Review Detail
2.2 74DON"T GIVE CREDIT CARD INFO !!!!!!
(Updated: January 09, 2017)
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
Got a free room at Poto, nice room. Front desk preauthorized my credit card for incidentals, ON A FREE ROOM, been fighting with them for over a week to release money they preauthorized! They tell me its up to my bank card to do that. THEY DIDN"T PUT A HOLD ON MY MONEY, POTO did. They say it may take up to 20 some days for the money to be released, REALLY??? On a free room. It isn't rocket science to go back into the card and release the money! I will never stay there or patronize them again! John the Hotel Supervisor said last week he would see what he could do, Haven't heard from him since! Nice customer service!!!
M
mary