Review Detail

2.5 21
Wisconsin 4963
Honest level headed review for our trip
(Updated: February 27, 2013)
Overall rating
 
2.6
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Slots:
I took a walk around the entire casino and noticed the following:
65% of the machines 1 cent or a few 2 or 5 cent mixed in (intentions are lower payouts)
20% of the machines 25 cent but far and few in between (payout were to bad)
NOTE: The video poker machines had a full house 8 and flush 5 (not great) some even set
at 7, 5 ?? (that sucks!)
15% of the machine were $1 (There is a limited selection of "high roller" machine in a separate room. The slots are probably set to the mid to lower part of 80% payout cause we didn't get hardly any bounses to talk about. I talked to at least 30 different people (or couples) and only ran into 1 couple saying they won anything to talk about?? My lady and I both lost and not much to talk about at all.

Table Games:
Didn't play so "no rating"

Customer Service:
I talked to 3 people one was a janitor and was very nice and kind. One was the main host for the Long House restaurant and one was their chef for the restaurant ( I'll get into this for the food & drink category.)

Players Clubs:
Didn't use

Gaming Atmosphere:
The casino is well ventilated and is kept up pretty good clean wise. I did notice you have to search around for garbage cans to through drink cups away though? Also, the speaker system is hard to hear in most parts of the casino for announcements.

Amenities or Hotel:
Didn't use

Food & Drink:
This is were the review is poor at best 1*. Ok, to start I was interested in the crab legs. I went to get some and they were the driest I've ever had (not even worth eatting.) So when the waiter came around and asked us how the meal was I told her about it. The couple behind us and the two, to the side of us said the same thing. So I tried other foods like prime rib which was good and the tenderloine whch was to tough? I do notice that the food selection across the board from deserts to vegetables to main course items are at least 50% less than it was 5 - 7 months ago for whatever reason? So I went back to look at crab legs again to see if the quality got better 15min later, nope same. So I snacked on a few other items then came back just to look at saw the chef. So I asked him why the crab legs seem to dry? All he did was look at me and give no feedback at all, totally disrespectful! So on check out to pay at the front counter the main host asked us how everything was. I told him what is stated above. It's like he already just knew to take 20% off the bill as if he already talked to the boss about people having issues there or something. Because it was like he has done it before because there was no negotiation between us, he just did it. I'm sad to say I really looked forward to eatting here but as of recent I agree with other comments on this site. This restaurant has taken a turn for the worse for whatever reason?

Final conclusion:
This casino isn't worth coming to, to eat or to gamble at. The hotel or activities might but much better but we didn't do any of this but I know they just added another level to the hotel so people must enjoy their stay. I didn't think I would say this, but it's going to be a long time before we come back here. We'll start going to the small Ho-chunk casino in Wittenberg instead. I hope this helps the people here on americancasinoguide.com to make better choices on this casino.
C
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