Ho Chunk Gaming - Madison

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6 reviews with 4 stars

37 reviews

 
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Smoke Free Slots!
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
For those who complain about this facility, I recommend staying on the interstate north for another 30-40 minutes and check out HGWD. They will probably that facility a little more favorable... But, if you're looking for Smoke Free Slots and friendly staff, then this is the place you'll want go. Yes, parking can be a premium, but they do have Valet parking during the busier times. For those that still need to smoke, they have a climate controlled smoking enclosure. They have a pretty decent Rewards program that allows you to take your Player card to the other HoChunk Casinos around Wisconsin and points earned can be converted to Rewards Play at any of them. If you're looking for Table Games, this place is not for you!
X
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Smoke Free and Great Luck!
(Updated: November 08, 2015)
Overall rating 
 
3.8
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
I didn't eat or drink anything, that's why it's a 1. I was about to leave setting only a $100 limit. I was leaving with $9. I saw New Machines!" with nobody on them. I thought what the heck. I won the mini, minor and then the Major! Over $1200!! I was shocked, so happy and a loud bell went off. It drew a crowd and a lot of "Congrats"! Soon all of them were filled, I tried some on the other side. We all chatted happily among ourselves, cheered each other on, watched each others' bonuses.. It was the best time I've had in a long time! I'll just say the slots were purple stone like men and like "Cashman", the bonus I won big on just popped up! There were also other bonuses to play. How fun!! The others were the same. More than one bonus? It's great!
It smelled great in there, I had their food last year, not too bad. I've had worse.
Best part? I found a ticket with $75 on it in my purse th next morning! Don't remember where that came from and that's a good thing! I'm going back this month to play the $75. Highly recommend this casino now that it's smoke free. I walked out months earlier due to the nasty smoke. Not anymore! Thanks Ho Chunk!
LS
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A Fun Time - but stinky
(Updated: July 30, 2012)
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0
My husband and I live pretty darn close to this place. We went in once and signed up for the Players Reward card, ever since we have been given "free plays" for each week of every month. It is not a whole lot. I usually get $20/week and he gets $10/week. I believe it is dependent on how much you have played in the past. They also will text you free entries to promotions, and extra free plays. We also get free food coupons. Oh and we went last night for the monthly promotion; we took a break from the slots to get dinner. We each had a Deluxe bacon cheeseburger. It was awesome! $7.25 each. VERY VERY good burger, huge portion and it comes with a large portion of extremely hot and tasty french fries! All drinks are always free which does sometimes unfortunately lead to rude people leaving their cups laying around the casino floor and on the machines. The servers are always really nice. The young man cooking takes serious control of his kitchen, we have watched him kick out a young server who was messing around and refused to put on a hair net. He would not tolerate it. Food has always come out fast and very hot and tasty! Servers offer to grab you some ketchup even though it is right next to you...or they will grab you some silverware even though it too is self serve and we could have easily gotten it ourselves.
We enjoy playing the slots - and yes it is based on BINGO wins and you can tell if you have won before the reels stop - but it is still fun. We don't plan on getting rich by going here. It is a casino - they are not in the business of giving away money. But we have each won more than we have lost. One night my husband was called twice for a tournament promotion they were having - he won $250 and then $125. We only played the free $20 & $10 free plays they had sent us.
The only complaint I can even offer is about the smoking. It used to be all smoking and it was always very smoky and stinky. I do not smoke but my husband does. Even he thought it stunk quite bad. But they have recently changed it so that about 1/3rd of the casino is designated as smoke free. But since it is all open, it is really like having a no peeing area in a pool. It is still very stinky and you will leave with a sore throat, smelly hair and clothing and burning eyes. Even if you stay in the "non smoking" side of the casino. Also, the pay cage is on the smoking side as is the Rewards Booth and the stage where they do all the promotions. So you can expect to be exposed to large amounts of second hand smoke and stink. It is just part of the deal.
As for people who say the machines are tight? I don't know what you consider tight. Last night I played with my $20 in free plays - I left with $400. We were there for 5 hours.
So - all said, it is a great time, very much fun - great food and service and unless you can't tolerate the stink - you should go have some fun!
L
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Getting Better All the Time
(Updated: October 29, 2011)
Overall rating 
 
4.2
Slots 
 
5.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
I went to DeJope in Madison this Wednesday and Thursday with my sister and we were thoroughly impressed again. I've been playing for a few months but my sister has been playing for over two years, and we both agreed this was some of the best customer service we had seen in any casino, Vegas or otherwise, let alone a Wisconsin casino. They seem like they keep making small changes to make the people who come back happier. Wouldn't it be a perfect world if they all did that.

Promotions are looking up. We got $5 for free on the card on Wednesday, and then $25 more for earning a few points. If you didn't want to play max bet you didn't have to, it just took you a little longer to earn. Finally a casino gets it. Thursday, we waited around and entered the drawing for HDTVs and $200. Most people only got one ticket in the drum, and it wasn't even close to full. Maybe a few hundred tickets in there, good odds for a dozen people to win. That was exciting.

It's kind of funny how there is a "light side" and a "dark side" in the casino, non-smoking and smoking. I personally like a darker atmosphere, and their lights in the smoking section are subtle and change colors and all sorts of cool stuff. I don't know how many people who read this have been to Potawotami in Milwaukee, but before you become acquainted with that casino, you have NO IDEA where to find a soft beverage. There's one soda and coffee stand in the whole place. You have to get up on your hind legs and try to steamroll an employee over to get a soda. There's gotta be at least 5 or 6 dispensers at Ho Chunk in Madison and it's only one floor compared to Potawotami's desert of desperation. There are a few places that are pretty far away from the sodas in the back of the casino, and at first this summer I didn't see many hosts out with drinks, but that too has changed. Those guys seem to bring the luck with them when they walk around with the free coffee cart.

That's another point: fresh games. You won't have the new line of Zeus slots at this casino because it is a Class 2 casino (although they keep one or two early Zeus slots in the smoking section still). On the flip side, this casino has a lot of different styles of games you wouldn't see just 45 minutes down the road at the Dells. Things you've never heard of or seen before. The 'scatter left to right' free spins Cadillac Jack games are everywhere in this casino, so I like playing those against other players. A few big $1,000,000+ progressive jackpot games are flashy and fun, but expensive.

Another aspect of DeJope is that it's still a little bit smaller than the Dells or Potawotami, so the customer service is heads and shoulders above the rest. I always wait in line in the Dells just to check my card. I'd be hard pressed to wait 2-3 minutes in line in Madison. Their staff up at the counter nowadays treat you like you're at a 4-star hotel. Quick, easy, and always helpful. They laugh at you at other places if you ask them to follow you and bring an attendant to your machine, or they are sitting down behind glass. Nope, not at DeJope. You might have to wait a minute, but it's worth it.

I guess the best way to put it is that DeJope got a makeover. I hope they get a hotel and work as much as they can with the community and players that support them.
BH
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Great Place to Visit
(Updated: July 31, 2011)
Overall rating 
 
4.0
Slots 
 
5.0
Table Games 
 
2.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0
This is one of the greatest casinos we have ever visited. Their customer service is outstanding especially their cashiers--very friendly and can make you feel at home. They are always ready to help you. The games are fun to play and the atmosphere is just right. They had a band the night we visited and it was really a good band and lighted up the place a lot (a little too loud for my taste but that's just my opinion). Will got back again and again. Don't let others here tell you different it is a wonderful place to visit and play. Just remember if you are not sure how to play bingo machines go to their customer service desk and they will be glad to show you how to play them. Thanks for the great time and fantastic customer service.
M
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