Ho Chunk Gaming - Madison

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2.0 (37)
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7 reviews with 2 stars

37 reviews

 
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Loserville
(Updated: March 15, 2017)
Overall rating 
 
2.2
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
stay home..after all its just bingo anyway.ive played hundreds of dollars and to get only a few paybacks is deplorable. Shame on them. Indian casinos are not regulated. They can set the machines at 1% payout and im sure they do.Stay home! You've been told!
D
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Would not redeem my ticket
(Updated: March 03, 2017)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
I read through all of the reviews and agreed with some of the comments. Since I live about a 10 minute drive away, I go pretty much every week to use my play money. I don't always win and haven't won anything big for years. Still enjoyed the weekly outing--up until yesterday. I played til 1:30--had a hair appt. At 2:00. Took a hundred dollar ticket to cash redemption machine. The machine kicked it out. Then I remembered I had tried to redeem the ticket earlier and it wasn't accepted by the machine then either. So I head to the cashier who says this happens all the time. She calls for assistance--then I stand around and wait. After being told I will have my money in a few minutes, I wait for at least 20 minutes before the head honcho is called in and I am told my ticket has already been redeemed and there is nothing he can do about it. I eventually leave without my hundred and late for my appt. They won't be seeing me again. I'm done.
P
Comments (0) | Was this review helpful to you? 8 0
down the drain
(Updated: May 24, 2013)
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Seems like this "casino" really went downhill after the name change from Dejope to Ho Chunk Gaming Madison. You used to be able to play for hours and hours on a few hundred bucks. More than likely you would lose out in the end (afterall this is gambling) but at least the machines gave quite a few decent bonuses to keep you playing so at least you felt as though you had a good time. Now the games hardly pay anything. Example...have a bonus retriggered 3 or 4 times with a crazy multiplier and somehow you will get 10 losing spins in a row and barely make back the money you put in trying to get the bonus. At any regular casino this does not happen. I honestly think either the games are rigged or the payouts are capped. The only real thing this place has going for it is the location.
J
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Not bad, if you enjoy slowed-down play and go at t
(Updated: December 10, 2011)
Overall rating 
 
2.2
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
This small casino offers only bingo-play slots. You either love them or hate them. If you enjoy fast play, they are a nuisance. But if you want to extend your play, they slow you down while offering you a little more excitement. You can see a bingo line hit and know you've "won" something before the reels stop. And the more frequent players inevitably notice - and begin looking for - a very faint flash in the bingo card just after you "daub" that indicates (most times) you are about to hit a bonus round on that spin. It may appear to be a glitch in the system, but it's likely programmed in to make the games more addictive.

Since last spring (2011) the slot payouts have been tightened up, especially on a few of my previous favorite machines. Yet I'm convinced that your chances are better here than any casino in Illinois and most of the others in Wisconsin. Just avoid the single line three reel $1 machines (Money Tree, Wheel of Fortune, etc) like the plague - recently they almost never hit, and you will see entire banks of them empty of players because people have learned this the hard way. Also choose the time you go there carefully. At times of low activity, the machines will stall "waiting for more players". There are times when the entire casino goes ice cold, and other times when it seems someone is getting a hand pay every other minute. It almost seems the more players there, the less likely you are to hit any decent jackpot. I am convinced the worst time to visit statistically is Friday or Saturday night between 7pm and midnight. I believe the bingo slots are a form of parimutual betting and the more people are there, the more spread out the payouts have to be - especially if those players are making small bets. It seems that very late when there are fewer players you will hit more bonus rounds, but they won't pay well (what I call "bogus rounds").

There are a few other minor irritations about this casino. Every time I've been there between 11pm and 1am, security makes the rounds through the entire casino, closing down groups of machines to extract the money from them. So they'll kick you off your machine. You'll move to another area, and they'll kick you off again. Why don't they wait until 3 or 4am when no one is there? Also, seemingly every employee carries around a walkie talkie which emits the most irritating loud squalk at regular intervals. I honestly don't know how it does not drive them insane listening to these things day after day. I have asked a few employees standing around near me to leave because I just can't stand the noise.
D
Comments (0) | Was this review helpful to you? 5 4
Never going back...
(Updated: July 28, 2011)
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Let me preface this with: I've only been to Vegas once, and played one electronic poker game there. That's the extent of my gambling experience. I have lived in Madison for the past nine years and always passed the casino when driving to visit family in Chicago. I went to Dejope with some relatives this past weekend after having bought the Groupon for $25 for the players club card and $10 for the grill.
The good: I thought the customer service was wonderful. I have an elderly cousin who needed a wheelchair, and security was there for her in minutes. In fact, she hurt herself and the staff was prompt about getting her bandaged and resettled in the wheelchair. The Guest Services desk staff was friendly and helpful with my questions about what the Players Club thing was (again, never really gambled). The cashier at the grill was friendly and helpful.
The Bad: The place took my $25 in about 20 minutes. I also had to dig around for $1 in change, which I got turned into paper $ at the cashier, because my $25 PlayersClub card had to be activated with real money first! I never knew I had to spend more than what I paid for the Groupon! What if I hadn't had my change purse and had to use an ATM just so I could get $1 to play my $25? Lame. The slots are boring. They take your money in a little feeder (I was imagining a bucket of quarters that I could feed in). The Bingo they advertize is just some little screen on top of the slots. At least they had a lot of machines with different values.
The Ugly: So, for some, this isn't so bad. But I had no idea that Dejope was a dry casino. I had hoped to use my $10 Grill card from the Groupon towards after dinner drinks (the cousins and I went out for dinner beforehand). Instead, alcoholic drinks aren't served there, non-alcoholic drinks are free, and nobody wanted any more dinner or dessert since we had just come from a restaurant. In Madison of all cities, not having even beer or wine was a let down. Overall, I don't like slot machines and can find better things to waste my money on. Maybe I'll play those little slot games they have at some bars. Then I could have beer while losing my money. Don't be too hard on the staff, though, they were very helpful.
T
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