Stayed at Black River Falls casino on July 6th. New rooms were wonderful, beds were comfy. Bathroom was awesome. Casino buffet was terrible. Seafood night, crablegs were overcooked, service was very bad even though there were only 2 other tables with customers!!! They need to get their act together. No payoffs at casino machines at all. Wouldn't go back.
Very nice helpful staff. Willing to please us however they could. We went to the Mark Lindsay concert and were pleasntly surprised how entertaining he was. What a truly talented enjoyable showman, especially for a 70 year old man . Gary Puckett showed his heart and singing soul and also put on a lovely performance, especially as a 70 year old. I was sorry to see such a low turn out for such rock legends. This was our first time at the casino. The smoke even in the non smoking section was unpleasant. Thank god eyes there was no active smoking in the entertainment aka bingo hall. We did not want to stay because of the smoke smell any longer than needed. Thank you for the efforts to bring some great entertainment. I'm sorry the casino is not smoke free friendly.