Ho Chunk Gaming - Black River Falls

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3.0 (12)
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3 reviews with 2 stars

12 reviews

 
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(3)
 
(3)
 
(2)
Overall rating 
 
3.0
Slots 
 
2.8  (12)
Table Games 
 
3.1  (9)
Customer Service 
 
3.1  (12)
Player's Club 
 
2.9  (12)
Gaming Atmosphere 
 
2.9  (12)
Amenities or Hotel 
 
3.5  (10)
Food & Drink 
 
2.5  (12)
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Slots
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Player's Club
Gaming Atmosphere
Amenities or Hotel
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3 results - showing 1 - 3
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Snack Bar
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Fir the most part, the food is good, and reasonably priced, but omg they need a manager there that can show the staff how to run it and sooooo slow, would have fired half of them.
LH
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Nice room, rest was disappointment
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
1.0
Stayed at Black River Falls casino on July 6th. New rooms were wonderful, beds were comfy. Bathroom was awesome. Casino buffet was terrible. Seafood night, crablegs were overcooked, service was very bad even though there were only 2 other tables with customers!!! They need to get their act together. No payoffs at casino machines at all. Wouldn't go back.
DM
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Not smoke free very nice staff
(Updated: October 20, 2015)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Very nice helpful staff. Willing to please us however they could. We went to the Mark Lindsay concert and were pleasntly surprised how entertaining he was. What a truly talented enjoyable showman, especially for a 70 year old man . Gary Puckett showed his heart and singing soul and also put on a lovely performance, especially as a 70 year old. I was sorry to see such a low turn out for such rock legends. This was our first time at the casino. The smoke even in the non smoking section was unpleasant. Thank god eyes there was no active smoking in the entertainment aka bingo hall. We did not want to stay because of the smoke smell any longer than needed. Thank you for the efforts to bring some great entertainment. I'm sorry the casino is not smoke free friendly.
L
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