Wheeling Island Hotel-Casino-Racetrack

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2.4 (39)
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10 reviews with 1 stars
39 reviews
 
5%
 
21%
 
5%
 
44%
 
26%
Overall rating
 
2.4
Slots
 
2.4(39)
Table Games
 
2.1(35)
Customer Service
 
2.4(39)
Player's Club
 
2.4(39)
Gaming Atmosphere
 
2.6(39)
Amenities or Hotel
 
2.5(35)
Food & Drink
 
2.4(39)
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10 results - showing 6 - 10
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Lost Money Found - Not returned
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
June 21, 2009 I visited the Wheeling casino and won a small bit of money, $379.00 and change to be exact. I redeemed this amount at one of the machines available. By mistake, I took the change but left the cash in the machine which was picked up by the next person and turned in to security.



The security person, whom I will not name, called at 6:45 the 21st of June and informed me the money was turned in and I would receive it the next week. As of today, July 14, 2009 the money has not been returned to me. There were several names given to me concerning the return of the money, I have called them, left messages and no one has ever returned my calls. I want my money, but it seems as if I have been cheated and will never get it. Don't go to this casino and lose anything.
J
Comments (0) | Was this review helpful? 3 2
HARASSED BY THE CLEANING CREW
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.



I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

A
Comments (0) | Was this review helpful? 4 1
No oil drilling game!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
There is no "Texas Tea" video slot machine at this place. If it is your favorite slot game then do not go there to play.
I
2 reviews
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jacizzi
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Real joke here. No tables, only machines that dont pay off. Geared to rip off the old people that they bus in.



Been here a few times, and have never seen a hit bigger than $240, and have seen people drop thousands in the 5 dollar area. Save your money!!!
M
1 reviews
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KayG
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
When it first opened, one could hit a nice payout occasionally. Now, there are just little hits like pennies to $50 IF you are lucky.



Wheeling Downs is going to have to loosen up if they expect to compete with the new PA casinos.
N
4 reviews
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