My husband was a regular at Wheeling, probably visiting once a week for the last year, and wagers in the 2-3K range each visit. HE HAS NEVER WON ANYTHING.. NOT A CASH GIVEAWAY, NO FREE SLOT PLAY, NOT A FREE BUFFET, NOT EVEN A GAS CARD.
I visited Wheeling Island on New Years Eve, this was my 6th visit in the last few months, never did any good on the slots, so I have been playing the dogs lately.
On all three of our most recent visits, one particular guy had his name chosen for a giveaway. All three times, he won cash. Well, on New Years, they were having a another giveaway of cash with the players card, and wouldn't you know it, this SAME MAN'S NAME WAS PULLED AGAIN!!!!
After a little investigating with the staff, I was told that he is a spouse of an employee. Now I know that the cash "giveaways" are only given away to family and friends of the staff, and not real (fair/random) contests. I WILL NEVER STEP FOOT IN THAT PLACE AGAIN!!!
Wheeling Island is making fools out of all of us that think WE may have a chance at winning a cash prize, they don't exist for anyone that is not "connected".
I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.
I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.
Save your money if you plan on visiting Wheeling.....I read the reviews, especially about calling the same names every week and this person is correct. My husband and I thought we were hearing things when we kept hearing same names called each Saturday! What a farce. Thousands of people go through this place and they manage to pick the same names each week?
Slots have become sooo tight that it is just plain work if you want to keep playing. When bus people go home for the day, the slots magically become a little looser for a few hours, but not much. Their free slot play is a farce also. They might as well keep the money. You cannot win anything playing with free slot play.
Wheeling used to be our favorite place to go to have a good time and once in a while win a small jackpot. After 14 years of trying, we give up. Such a shame:(They could have had it all but became greedy). Our friends have already stopped going down to Wheeling, but we stuck with it. We had to learn the hard way!!!
Food is good, but if you get one nasty employee who has had a fight with their spouse or worked too many hours etc., your dinner will be ruined too. Who feels like playing after all that boo hooing?
Try eating in the Cove? Well, if you do, plan on cleaning your own table before placing your food down and they are not even busy!!!
We usually liked to go and rewind from all week working. Not anymore, I have a list as long as my arm with the nasty stuff done to us.
Their answer to the reviews are we strive to do better????? This has been the same answer received for 2 years!!!
From now on, we will stay in Pa and also save our money to take one nice long trip to AC.
What a shame!! You blew it Wheeling with your management!!!!
Spent a lot of money in thousands here. Should have never gone. Old dirty casino, people working there are rude and not helpful. Embarassed to say I went back expecting better odds. Lost more, sty away from wheeling. Its aweful!!!!!!RUN!!!
This used to be our favorite. But since the new remodeling this place just stinks. The seats are nice but too big. Can't walk through the aisles with people sitting on both sides. big wasted spaces all over that had machines that hit now are all gone. If you want to hit here you have to make max bet on any game.