Wheeling Island Hotel-Casino-Racetrack

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2.4 (39)
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39 reviews

 
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Overall rating 
 
2.4
Slots 
 
2.4  (39)
Table Games 
 
2.1  (35)
Customer Service 
 
2.4  (39)
Player's Club 
 
2.4  (39)
Gaming Atmosphere 
 
2.6  (39)
Amenities or Hotel 
 
2.5  (35)
Food & Drink 
 
2.4  (39)
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HARASSED BY THE CLEANING CREW
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0


I visited last Sunday (May 3). Prior to leaving, about 1:30 am, I entered the ladies rest room near the high-limit area and went into a stall. Suddenly there was someone banging on the door, screeching at me about how she was getting ready to clean that stall. I said I would be out in a minute. Went out, no one else in the restroom. As I was washing my hands the lady? came back into the restroom and started bitching about me using the restroom.



I pointed out that I did not see anyone else in the restroom when I entered and she was not in there when I came out. She keep shreaking so I walked out and went to the cage to speak to a manager. I got a cleaning crew manager who spoke with me then she spoke with her. I told the cleaning crew manager I expected an apology and when we approached her, she told both of us she was NOT apologizing. Spoke with a security manager who apologized and said she'd forward this on to someone else, I've called the casino 3 days trying to reach the casino manager, she never returns my call, sent her a fax, still no response. DO NOT VISIT THIS CASINO IF YOU HAVE ANY EXPECTATION OF CUSTOMER SERVICE. I'll go to Mountaineer or Detroit before I spend another dime here.

A
Comments (0) | Was this review helpful to you? 13 2
Geting the run around
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0


My husband & I have had some good luck with winning at Wheeling. Had a few loses, also had a great host. Played for points to win a trip to Harrah’s in Las Vegas. My host called me March 2, 2009 and told me that i won the trip and $1,000. She said she would get all information on the trip and let us know something the following Friday.



We went down that Friday and she knew nothing. We went the following week and she still knew nothing. (we? also went on a Monday the first time to collect my $1,000 and a gentleman said i would have to go through my host.) I can understand that, so we said ok. But after three more times and my host knows nothing or the specifics about the trip to Harrah's.



First she says we have a year to take the trip. i won the $1,000. I told her that I would like to put that in a CD to gain some interest. She could give me a yes or no. Then she starts to say that we would get the money when I take the trip, but she still would have to check on it and all reservations with Harrah’s.



i played with my money to get these points.......lots of money.......i could have taken 5 trips and saveed lots of money......I think I have been conned into this just so Wheeling had players lose there money...this girl will not back down....my husband and I think that they gave this trip? for one person only, just for me to say no I won’t take the trip if it is only for one person. (that way they can give that trip to one of their friends or family members) I won the trip & money and i want my money.



That $1,000 is a drop in the bucket for what we spend there and their machines are tough to hit.? Something just isn’t right here. My host told me last week that she would get back to me this week and let me know something ...once again....today is friday the 20th ...2009....1:00pm and I have not heard anything from her as of yet. I give her one week from today and i will go public with this!



It will be televisesd on channel 4 and channel 2 news. Now don't you think this host would know all the specifics on this trip before they give the trip away? And other places give away a trip for two, not just one. Wheeling is jerking me around.



?

Y
Comments (1) | Was this review helpful to you? 12 2
THIS PLACE HAS GONE DOWN HILL!
(Updated: December 18, 2011)
Overall rating 
 
1.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Wheeling Island has gone down hill lately. The last two times we visited we could not believe how bad the service was. My husband got severe diarrhea from their "new and improved" buffet. He had to spend the entire night in the bathroom instead of gambling. I was livid. I demanded to speak to a manager and I told him that my husband got very ill from the buffet and that there was NOTHING new and improved about the buffet. It was the same one they have always had. The manager agreed with me and said that he just ate there the other day and he did not see anything new at the buffet either. Ok? He gave us each a lousy $20.00 on our slot cards for the inconvenience. Then we decided to give this place one more chance and went back about two weeks ago because we had a free room. When we arrived we noticed that the entire 1/2 of the casino was closed off. I again asked to speak to a manager and asked them why they didn't mention this on the phone when I was making my reservations. I would have never made the 2 1/2 hour drive there if I would have know this. He responded "yeah, I am actually not a manager, but I am the closest thing to a manager you will find around here on a Sunday night". He continued to explain that the employees just found out about this that same day and that Wheeling does everything at the last minute and is very bad a communicating to it's employees what is going on there. He said he would mention that I was upset to a real manager when he saw one. Also, no one knew how long it would be closed but it could be 3 weeks or longer. Then I stopped at the front desk to ask for a late checkout on my way to bed at 3:00 a.m. The man at the front desk, Mr. Anthony told me that he would be "reamed out" if he gave me a late checkout. I said "WHAT"? he replied "yeah, I gave someone else a late checkout the other day and I was reamed out". He said they are not allowed to do that anymore. Usually casinos are more than happy you are up all night gambling and will do whatever it takes to keep you there longer. I have no idea if this place got new management or what but something is really strange at this place.
D
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I don't like this place
(Updated: September 30, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
I'm a Diamond Club member at this joint and have been going here for two years at least 2-3 times a week. Well I used to. Just had enough of getting legally robbed. The machines are the tightest in the tri-state including The Meadows and The Mountaineer. I don't care what anyone has posted about winning here. I was a regular. And no I wasn't a senseless gambler either going out and betting max trying too nail a jackpot. I believe it's set up for you out of staters who show up once in a blue moon to hit something to lure you back. If you're not from West Virginia, you have better chances of winning. JUST LOOK AT THE WALL ON YOUR RIGHT WHEN YOU GO UP THE ESCALATOR. They have all the big winners names and where they are from listed. Just about EVERY SINGLE one is from PA and OHIO. Locals have no chance at all here. They know you keep coming back and spend your money, so why let you win? I believe your players club card has everything too do with what you win here. OR LACK THERE OF. The only machine you'll see hit is a Sizzling 7 machine, and that's not even a jackpot. It's $1,000.00. And that's a rarity. Once in awhile you'll see a dollar machine hit. With that many machines, there should always be a jackpot bell going off. ALWAYS. I went here 4 straight nights without seeing or hearing a jackpot. I've never personally hit one. You'd think being the highest level of membership they have you would have hit at least one measily $1,250.00 tax form signing jackpot. It's not just me either, The four other people i go with are Diamond members too and they too have never hit one. So throw out my bad luck or bad gambler thing out the window. Just saying If you live in the Ohio Valley (a local), DON'T COME HERE, YOU GET FULLY TAKEN ADVANTAGE OF. If you do, don't use a players club card. Besides they are virtually worthless as you can't get a free dinner anymore. The comps went out the door. The free play is a joke. It's true, I've never won a single ticket while playing with free play. Just a little advice from someone that knows this place inside and out
W
Comments (3) | Was this review helpful to you? 9 2
Needs a lot of help
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Well, went back hoping for a better review but cannot do it. These slot are some of the tightest I have ever seen. I played a favorite machine and did not hit one bonus after 30 minutes of play. Thought I would give the machine a chance. I know and I am pleasant surprised when I win big but feel strongly that the machines should pay a little so you can keep playing.

It certainly is to the casino's advantage to do this. But this one does not. I saw only 1 person win anything to speak of. Will not go back. Buffet is average at best except desert bar was very delicious. All in all, quite a disappointment the second time which means it has lost me as a customer.
B
Comments (0) | Was this review helpful to you? 6 0
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