Not a fun place to game. Fear and intimidation is the management technique toward both employees and patrons. Rank and file employees are friendly and courteous but are obviously uncomfortable.
A case I witnessed was a patron who was accused of being paid $1,500 on a "no bet" which was in fact a good bet. They were told that they had to pay it back or leave. They paid it and were told to leave anyway. OBSCENE.
Greed is the driving force behind this casino. They use any idea they may concoct to underpay their employees and reduce both benefits and payroll. I would NEVER PLAY here. Eat maybe, but not play.
We have been going to this casino for over 25 years before it ever had slots or table games. My last 5 trips I lost my entire bankroll and my husband only once out of the five came home with money left over after hitting some on dogs. My husband bets dogs and then plays some slots. I am primarily a slot player. These are the tightest slots I have ever played and the newer games like Monopoly and Wizard of Oz are set to pay out so low on the bonus feature (when you finally hit it) that it actually made me mad. We will not return as there are other casinos near us in Pittsburgh and some opening in Ohio. I hear winner announcements over the loud speaker but I never see any hand payouts so I believe this to be a form of encouragement only and not real winners. Video Poker pay scales are at a fraction of what I have played in Las Vegas. I believe this casino needs to make some serious changes or it will continue to lose its customers.
I just returned last week from a three day stay at this casino and hotel. First of all, I really cannot
understand the poor reviews on this place. I am very very familiar with the eastern US casinos and
this one rates up there with the rest. I am from Pittsburgh, PA and hate our Rivers Casino here.
Don't waste your time coming here; traffic is awful; parking is awful. The casino is the tightest I have
ever seen and very crowded inside !!!
Now, I found the Mardi Gras Casino and Resort (new name for Tri-State) to have very balanced slots. Remember that you are gambling and they are not going to let you win all the time people !!! The soft drinks are FREE unlike how some other reviews reported. The gals are friendly and accommodating. The slot attendants are not hovering but are very friendly as well.
The restaurants are not over priced and the food we found to be above average. The BIG plus in this place if you are staying is the hotel. It's just newly opened and is five star at least !!! Customer Service is wonderful.
They truly are catering to their guests. We really enjoyed our stay there and the prices were amazing.
Please give this place a chance in spite of what you are reading here in reviews. After I read the reviews,
I seriously considering not going there but I sure am glad I did. I cant wait to return!!!
Kudos to the hotel management for making this five star in my opinion. Also, it's very easy to drive to. Great out of city location !!!
My husband and I used to go to the Greyhound racing years ago. When we decided to visit again we noticed that they now had a Casino and Hotel attached. I made reservations online and the rooms were quite pricey but decided to go anyway. When arriving the front desk and valet service was very nice and helpful. Our room was very spacious and clean. We went to the Casino and tried out some slots. My husband did hit some big amounts on a couple of machines but on the whole most of the machines were very tight and not paying off. If someone was lucky and happened to find one that did pay off they didn't leave it until it started to get cold. We then went into the racing area to eat at the First Turn Restaurant and bet on the dogs. The restaurant was very nice and clean and the server was very friendly. The loaded potato soup was excellent however the prime rib was very dry. We didn't do too good at choosing the right dogs to win either. When we decided to go back to the room to sleep, in the middle of the night we could hear people walking in the room above us and also people talking in the hallway. The insulation is not very good. The bed was very comfortable but the pillows were too soft. Other than that the room was good. The full buffet breakfast was very nice. They had anything that you could imagine to eat and even had a couple of guys there to cook you eggs the way you wanted them and the omelets were great. However, if you were a little late for breakfast you had to wait a while to have your eggs done your way. The next day in the casino I did finally get a pretty good machine that paid off a little to make up for the day before. We went to lunch at the First Turn Restaurant again to have lunch and bet on the dogs. My potato soup again was excellent however the hamburger was again too dry and too thick. We did have a better day and choosing the winners on the dogs and came out a little better than the night before. There were a lot of machines that went being played especially the 25 cent machines. They really need more variety of machines, things like Sex in the City and Top Dollar and American Idol and the big Fish machines. Most people like those types of machines better than the same old regular ones. On the whole we enjoyed our visit there and will probably go back in six months so we won't lose our points. Didn't get to play the table games they were either full or not open and didn't have $2 limits only $5 and up.