Review Detail

Lost my business.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Last week I got a room at the Mardi Gras casino in WV. Upon arriving around 6PM, I went upstairs to my room and discovered there was no water. When I called down to the desk, they informed me there was work being done on the building and we wouldn’t have water until at least 8 PM. I do not want to pay full rate for a room that does not have water for a few hours of my stay, and when I asked for a reduction or refund, they refused and told me there were other hotels close to the casino if I wished to check their availability. This lack of communication is rude and shows pure ignorance from management. I will not be back.
WL
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