Review Detail
2.0 39Very unprofessional. Avoid.
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
This past weekend I took a trip to Mardi Gras with my family and was very excited when I hit my first handpay at the casino! My excitement quickly turned to aggravation when I had to wait a little over an hour for my money. When I asked why this process was so difficult (we had dinner reservations we ended up losing because of the wait) the employee I talked to told me they were understaffed and mentioned how “impatient” I was when I have never had a handpay take more than 15 minutes elsewhere. This unprofessional and rude behavior has made them lose my business.
ES
Ethan S.