Review Detail

Very unprofessional. Avoid.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
This past weekend I took a trip to Mardi Gras with my family and was very excited when I hit my first handpay at the casino! My excitement quickly turned to aggravation when I had to wait a little over an hour for my money. When I asked why this process was so difficult (we had dinner reservations we ended up losing because of the wait) the employee I talked to told me they were understaffed and mentioned how “impatient” I was when I have never had a handpay take more than 15 minutes elsewhere. This unprofessional and rude behavior has made them lose my business. 
ES
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