Review Detail

2.0 39
nice hotel but
(Updated: March 03, 2011)
Overall rating
 
2.3
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
2.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
We checked in for a 3 day stay on a package from the casino. First of all when i made the reservation nothing was said about a 50.00 a night incidentals charge, really they have my credit card. I said ok i would pay that in cash and they could give that back to me at check, so the money would not be a charge on my card. Well get this they don't take CASH. Really a casino hotel that doesn't take cash. You can't even pay for your room with cash. So we decided to get on our bank online and move some money around i ask to use the business center for online access the women says well u need a room key, well cant get a room cause we are not checked in. Ok pissed now got in our stuff off the cart got my laptop out set in lobby hooked up everything and moved some cash and checked in. Front desk not at all helpful more like they are better than u. Rooms nice and safe in room, walls thin, people in hotel as staff were nice except front staff. Casino ok slots TIGHT did i say TTTTTTTight, table games good nice dealers BUT if they are going to be open 24 hours the tables need to be manned we stayed there because we could gamble off times when they were not that busy Wrong only 1 blackjack table open late, staff friendly, big poker room, nice dog race viewing. All in all ok but they need to work on their people skills and open some more table games, I think we will just go back to comfort inn they know how to treat people, and we can ride the shuttle.
LR
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