The casino looks like a real casino but doesn't operate like one. Management needs to understand the psychology of a gambler if they want to keep serious gamblers coming back. Meaning, quit the gimmicks and pay out on slots. Been going for 15 years regularly. Atmosphere and landscaping much improved. Slot payouts and food (other than steak house) gone way down. Spent thousands in a few hours. Not one bell. Went to AC and had 20 jackpots in the same amount of time and money. Gamblers will return and eventually the house gets their winning back and more ... only if gamblers think they have a chance. At this point, Hollywood has such low payouts that most people we know that are regulars don't feel they have a chance on winning and no longer enjoy going. We know of ten people who won't be going back. Plenty of other places to go. Borgata offers free or low rate 30 minute charter flights from DC to AC every month.
Other mgmt decisions / actions indicate that they have no clue how to run a casino as follows: prime slot area converted to an event center (gamblers spend much more than a $50 show ticket goer); staff are unhappy - it shows; staff are untrained - lower tier get waited on at the cashier line in the highest tiered window and nothing is said (most of the time); computer system remains so slow it takes forever to get a food comp printed at the cashier window; issues with player card doesn't get resolved; very low comps (if you spend $16k you'll get about $120 in comps to spend at their one gift shop or food).
Their sister property MCasino in LV is tops. Staff are super happy. Love their jobs. Payouts are very good. Food excellent. Hopefully they stick to their own policies and don't get sucked in to Hollywood WV policies.
Management needs to wake up or resign before they end up with infrequent players that don't mind losing their $100 bankroll.
I live 10 miles from Charles Town slots and I used to go every weekend, but the slots got so bad I quit going and started going to Maryland. Now I am winning more often then I ever did at Charles Town.
Comps have been reduced by 500%. In the past you use to get 1 point for every 20.00 you ran throught a slot machine, now it is 1 point or less. I gambled for 8 hours one day and probably played over 1,000.00 through the machines of my cash, ( 500.00 ) and my winnings as I won over (600.00). I left that day with 125.00 of my 500.00. But my comp balance was $5.03. How pathetic is that. If I were in Atlantic City and did that I would get free rooms for 2 nights, free buffet, and 50.00 free slot play not to mention 40.00 in comps. Charlestown sucks when it comes to what you get for your money.
The slots became extremely tight around about the time the recession hit. They've certainly not loosened up since then. Back in the '90s and early '00s, the machines were considerably looser and the place was just more fun. They've stopped having bands. I suppose to save money. Many female attendants with absurdly out of date, low cut dresses wander about the casino and offer small free drinks. Warm-ish beers and weak mixed drinks. Food at most of the restaurants is fair to decent...not terribly over-priced. Table games have absurdly high minimums but from what I read in the Washington Post a couple years ago, CT pulls in a large, rather wealthy crowd from D.C. and Northern Virginia. As other states have installed gambling, these folks have begun to migrate to other casinos. The upgrades over the past couple years have made the casino more attractive, but who cares if you gamble and gamble with little if any wins? Free parking. A couple of decent motels with shuttle service are nearby. Don't drink and drive...cops prey on out-of-town folks. Really not worth the trip for us anymore. Why go to a casino if all you're going to ever do is stuff money into a machine with little chance of any real payouts? The last time we were there, a guy we started talking to told us you might as well drive to Charles Town, go to the casino and throw all your money into the elevator and leave. He said he'll never come back and that Dover Downs has much more enjoyable slots.