Trip Report: Visited Hollywood today 7/13 @ 1PM EST. As for the supposed 85 table games, the following were open:

3- 3card poker (1-$25, 2-$50)

1- Craps ($25)

1- let em ride ($25)

2- 4 card poker (1-$25, 1-$50)

5- blackjack (2- $25, 2-$50, 1- $100)

3 Roulette- (2-$25, 1-$50)

2- baccarat (1- $50, 1-$100)

All tables were packed with lines deep, except baccarat, and 3 card poker, which were filled but no lines. I inquired if they will open another craps table - I was told no. According to the pit boss, they are still short dealers. I wrote marketing at Hollywood to explain my disgust for lack of tables open, and all high limit. Marketing explained the state of WVA is real slow in process dealer licensing. Once all 600 dealers are licensed limits will go down and # of table will increase, but this will take time. Marketing said to watch website for updates on open tables. They keep on pissing off the $5 and $10 players, which STINKS. Us low limit players should all email Hollywood of our displeasure!!!

Do NOT go to Charles Town WV to gamble! Their new "Hollywood" casino is in BIG trouble.

Can you imagine $50 minimum blackjack tables at 4:00pm on a Thursday
afternoon? Well, that's what they have! I asked why, and they said they
have a shortage of dealers! So, basically, they didn't prepare by hiring
enough dealers, and to remedy the situation, they are SCREWING the players!

They have rows and rows of brand-new shiny tables, all carefully roped off.
back in the only open pit, the smoke is so thick, you can practically cut
it with a knife.

This is the same "casino" with the reputation of having the tightest slots
on the face of the planet. I've played there three times before, and the
reputation is CLEARLY deserved. The management's true colors shine
brightly in this backwater. They will SCREW their players by taking
advantage of any situation in any way they can. My guess is, there's
nothing in the West Virginia law about being "Fair and Equitable."

What did their managers have to say about my complaints? I have no idea.
None of the employees on the floor knew where to find a manager. One slot
attendant simply waved her hand in my face and said "Whatever!"

Do NOT go to Charles Town WV to gamble!

The place was packed with very few employees working. HUGE LINES TO GET FOOD! When you got the the front of the line the cashier told you that half the stuff on the menu was out. The burger was gross and the fries were cold. Never in my life will I return to this mess. GO TO ATLANTIC CITY INSTEAD!

Came to CharlesTown last night. Saw 2 winners on Dollar machines, no more. Due to our "fixed" income and, I expect, there are alot of Senior Citizens that would agree with me, I cannot play anything but Quarter machines or lower.

Used to be I could win on Quarter machines, haven't for several years. The ATTENDANTS ARE DOWNRIGHT RUDE!! I had never said this before in some of the reviews I have written, but last night was it!!!

There were several machines that we wanted to play that were broken, I asked an attendant (woman) if she could get someone to fix it, she just plain out told me she didn't work on machines. I, then, asked her if she could get someone to work on it. SHE WALKED AWAY!! She was too busy chasing men attendants. I know these people are on their feet alot and I know they get tired, but all she had to do was say to me she would find someone to work on the machines. That's all I asked!!!!

This place offers bad food, rude employees, long lines for everything, and no slot payoff.

This company should hire more workers and teach them some customer service skills if they want to stay in business once Maryland gets their slots. The food they give out is a joke. they must think we were born yesterday.