Hollywood Casino at Charles Town Races

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Slots are being controlled
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I have been going to Charles Town for over 10 years as high limit slot player. Mostly playing $10, $25, and $100 slot machines. This place is really getting out of control and not sure when they have started remotely controlling their machines but it's getting ridiculous and not even funny when you get robbed every weekend. Go there in person and just ask any high limit players. $2000 dollars won't even last you an hour and $100 dollars into $10 dollar slot will last just few minutes. If you do hit a jackpot, it's measly $1,200 dollars and you have to pay over 35% gambling tax. It's lot less you spent to hit $1,200 dollars. They have been doing some construction to food court area and recently added sports betting. Sounds like they want us to pay for their construction bills fast. Winner raffle weekend is a joke. Nobody hits jackpot on the raffle night and their grand prize winner $10k is somebody we never heard or knows about. "Dead Give Away" ! For past 3 months going there ever weekend spending average over $5k per visit, I can clearly differentiate payouts, patterns, loss and win ratios. Listen, I have spent over $60k in past 3 months and their payout was less than 15% minus tax and your net is $5,850 dollars after spending more than $60K. I have been keeping track on my L&P on spreadsheet and bank statements to show proof. I am not upset because I've lost lot of money but upset in the manner of how I lost. All because my odds were drastically reduced due to their manipulation and controlling slot machines. We don't have a chance because it's already predetermined what,when,whom,what time,and how much to payout. When the machines are not hitting anything and no ones winning at the high limit slots, please do not waste anymore of your time and money. Doesn't matter how much you put in the machines, it's not going to hit. This review is solely based upon over 10 years playing at Charles Town and as high limit slot player. I won't go back to this place because we can't win any meaningful jackpots anymore and some fool is controlling our fate when to hit, who to payout, when to shut down the machine, and how much to payout. Management can respond to this review with "we have big jackpots daily". They will never tell you the truth and never response with any honesty, because why should they tell you the whole truth. If we knew about their game cheating manipulation then nobody will come. Hollywood Casino at Charles Town are highly organized criminals and should be investigated. 
LB
Comments (0) | Was this review helpful? 7 0
Charles Town Has Forgotten the Seniors
Overall rating
 
3.0
Slots
 
3.0
Table Games
 
5.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I have been coming to Charle Town, WV for years and with me I bring my mother and sister, It is a mini vacation. I know I am going to lose and I usually lose big, at least for my standards. There are times I could have taken an European trip with what I have lost. Over time I had worked up to a Gold Card with nice promotions for all of my loses. I was getting free weekly $100 slot plays, a free room at their Hotel and money for the food court.

Now that the tables are in, Charles Town is catering to those players. I have been down graded to a silver card, because I don't come enough and I got $15.00 for free slots. For November I am only getting $10.00. When I complained, they said I don't come enough, I explained to them that I am doing what I have always done.

I do believe they have forgotten it was the buses bringing in the Senior Citizens and some of the lower wage people that kept the place open. Now that they have the Tables we have been pushed to the side. Another case of Social Classes, The Have and The Have Nots. Shame on West Virginia.

I draw Disability Social Security, my mom is retired in is 80 and my sister works. We live in Virginia, a two hour drive for my sister and me and a 4 hour drive for my mom. So we can not come as often as we like. I can't, because like most seniors I have to save so I come every 2 to 3 months.

Well this will probably be my last trip to WV, I know there will be someone else to take my place. The world will keep rotating and the sun will come up.

I just wanting to get that out there on how I feel.

Just a nobody to Charles Town Races and Casino

DC
Comments (0) | Was this review helpful? 8 2
NEVER AGAIN WILL I VISIT
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
The place was packed with very few employees working. HUGE LINES TO GET FOOD! When you got the the front of the line the cashier told you that half the stuff on the menu was out. The burger was gross and the fries were cold. Never in my life will I return to this mess. GO TO ATLANTIC CITY INSTEAD!
JB
Comments (0) | Was this review helpful? 8 2
0 needs to be a rating choice!!!!!!!
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
1.0
Long time gambler at CT from the days of the tent.. and the days of winning. However, those days are long gone..As others might agree the glamor of the newer and larger casino is being clouded by not only the smoke from smokers but the big disappointment of losing hundreds of dollars in just a few hours... I used to live 30 minutes away but moved hours away. Made a trip up from NC for a couple of nights which turn into one night after losing the alotted amount for the getaway. Hotel was very nice (had to get a suite because no reg. rooms were available.. $239.00 a night). Shuttle service from hotel to casino and back very slow. Letting others know hotel is not connected to casino. It was a pain in the butt to get there. Food over priced. Drinks a joke (no fault of the bartender) $5.00 for a 1/8 shot of well vodka out of the gun. Machines didn't even let you play a little bit. It's safe to say I will never be back. Final thought 0 should be a rating choice ... Fair well others beware.
DA
Comments (0) | Was this review helpful? 7 1
Boycott all Penn national casinos
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I have been to this place about 10 times in the past year. I finally decided that I will not be going back. Their FOOD SERVICE IS AWFUL! The food prices are extremely pricey and it tastes disgusting. There's always a long line for everything!...I mean everything! The food, the cashier, w.e. else you want you have to wait. They never have enough staff. Security is one big joke. They do nothing to control out-of-control guests. There's a lot of people (high-rollers) that think they own the place. I have seen other guests and employees get badly disrespected with no action taken by security or management.
J
Comments (0) | Was this review helpful? 7 1
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