Hollywood Casino at Charles Town Races

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Hollywood all high limit and limited tables even a
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
Trip Report: Visited Hollywood today 7/13 @ 1PM EST. As for the supposed 85 table games, the following were open:

3- 3card poker (1-$25, 2-$50)

1- Craps ($25)

1- let em ride ($25)

2- 4 card poker (1-$25, 1-$50)

5- blackjack (2- $25, 2-$50, 1- $100)

3 Roulette- (2-$25, 1-$50)

2- baccarat (1- $50, 1-$100)

All tables were packed with lines deep, except baccarat, and 3 card poker, which were filled but no lines. I inquired if they will open another craps table - I was told no. According to the pit boss, they are still short dealers. I wrote marketing at Hollywood to explain my disgust for lack of tables open, and all high limit. Marketing explained the state of WVA is real slow in process dealer licensing. Once all 600 dealers are licensed limits will go down and # of table will increase, but this will take time. Marketing said to watch website for updates on open tables. They keep on pissing off the $5 and $10 players, which STINKS. Us low limit players should all email Hollywood of our displeasure!!!
S
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charles town is a joke.
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This place offers bad food, rude employees, long lines for everything, and no slot payoff.

This company should hire more workers and teach them some customer service skills if they want to stay in business once Maryland gets their slots. The food they give out is a joke. they must think we were born yesterday.
J
Comments (0) | Was this review helpful? 10 3
Had fun, even with losing
(Updated: July 14, 2012)
Overall rating
 
3.2
Slots
 
4.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0
First, for all the naysayers, let me state ardently that I do not work for CT, nor have I ever. I’m also not a regular player. Indeed, before our trip to CT, it had been three years since our last gambling venture (in Vegas). And while CT is no Vegas, we still enjoyed ourselves very much. Why? Because we don’t gamble expecting to win. We hope to do so, but we know it’s highly unlikely regardless of where you play. So we go expecting to lose. We set our limit, play it, go a little beyond it, laugh at ourselves, and then leave.

For our kind of player, CT is just fine. My husband and I spent 24 hours there after July 4th and had a delightful time. We only played the slots and bet the races. We played conservatively—5¢ slots, $2 on a horse—to make our money last longer. On our second day, just about the time we’d hit our final limit, my husband’s 5¢ machine paid $232. That wasn’t enough to cover all our spending, but it sure brought the cost of the trip way down. So, we feel like we came away as winners.

As for the casino, it’s nice enough. It’s clean and sparkly, with a suitably helpful staff. A couple of cocktail waitresses were especially nice and responsive. Food and drink prices were higher, but that’s the norm. We thought about going to the steakhouse restaurant until one man told us the steaks’ prices ran from $34 to $85 and everything was a la carte. We preferred to gamble our money instead of eating it.

The races were just okay, but that was probably due largely to the excessive heat. We could have sat inside, but the thrill is in feeling the hoofbeats as they thunder across the finish line. The horses appeared to be handling the weather well. I’m extremely sensitive about the treatment of animals, and I felt comfortable with the way the horses looked and behaved.

We stayed at the Hampton Inn, which was very nice—especially the beds and the breakfast. The cost was about $10 less than a comparable room at the casino hotel. The shuttle to the casino goes to both hotels, plus the Holiday Inn.

As for the "gaming atmosphere," I find all casinos have a mildly depressing aura. Maybe it's because too many people are expecting to win and are being disappointed. Maybe it's the disappointment that permeates the air. On the other hand, we managed to maintain our own festive feelings and are very much looking forward to visiting again.
O
Comments (0) | Was this review helpful? 11 5
casino customer
(Updated: August 21, 2011)
Overall rating
 
2.0
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
very stingy with payoffs. Even small combinations are slim to none after $300 on one machine
PC
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THE DEMISE OF CHARLESTOWN CASINO
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
4.0
I have been going to charlestown before they had slots for the horse racing. When slots were introduced there were many visits where I actually came close to breaking even, or even leaving a winner. Over the years this has all changed.

I would venture to say basically nobody can now leave this casino without a one hundred percent loss of their intended gambling funds time and time again. The machines are now so tight it would be cheaper to just send them a donation and save the expense of traveling there.

On an annual basis I go to casinos at dover, atlantic city, foxwoods, reno, lake tahoe, and las vegas none of which are anywhere as close to being as tight as charlestown. Also the smoking at charlestown is so bad you also will lose a few years of your lifetime as well as your money! Avoid this casino!
JD
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