Hollywood Casino at Charles Town Races

Hollywood Casino at Charles Town Races

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2.0 (100)
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MD Live!
(Updated: June 21, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Charlestown has turned its focus for the past several years to tables, higher table limits, only because they continue to act like they are the only game in town! And to boot, they have
given up on slots, driving slots customers away.
Hey Charlestown, have you forgotten the basic rule for casinos, slots are the biggest money makers. You have gone from 5000 slots to 3400 slots, and gained the reputation of having the tightest slots anywhere.
This is good news for MD, as MD Live opens, 30,000 people standing in line, just to get in.
I have been going to Charlestown for years, never had to stand in line to get in!
In fact, recently, it feels like you are the only one there playing slots.
People have gotten the message, loud and clear!
B
Comments (0) | Was this review helpful? 20 5
disappointment
(Updated: May 08, 2012)
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
We are not much on gambling. But we do want to have fun, not lose our money within 1/2 hr of being there. Slots need to pay out a lot more, even though changes are you'll just bet in away, but at least you can have enjoyment doing so. We go for a good time. And it's exciting to win at the machines, (especially the noisy ones). I hate having to leave early because we've spent our limit so early.
S
Comments (0) | Was this review helpful? 14 2
Recent Improvement
(Updated: April 11, 2012)
Overall rating
 
3.4
Slots
 
4.0
Table Games
 
1.0
Customer Service
 
5.0
Player's Club
 
2.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0
Have noticed an improvement in payouts recently. $100 to $200 hits on 50 cent machines, and $100 hits on nickel machines. Website now showing jackpot winners in all denominations. Have hit on 50 cent and dollar machines in March. Free slot play was reduced when I played less, but now getting extra free play notices in the mail. "free gifts" each month are cheap and not worth the trouble. Overall, the experience has improved this quarter.
LS
Comments (0) | Was this review helpful? 3 8
Hollywood Casino at Charlestown West Virginia
(Updated: March 17, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Without a doubt one of the lowest payout casinos I've played at. I have also noticed that slot payouts have gotten worse over the last three months and freeplay offers are less. Not worth the trip anymore. Wait for the new Maryland casinos or go to Delaware or PA.
RC
Comments (0) | Was this review helpful? 15 1
Rating tells the story
(Updated: February 20, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
If you look at overall ratings, this is the real deal. Charlestown has big expenses for over expansion the last several years. First
they had to pay for tables, and now they face real competition in MD. Although they continue to advertise nearly 5000 HOT slots,
if you read coments on Tripadvisor, or American Casino Guide Reviews, the general public has a totally different view! The truth.
Do you think maybe the inevitable is coming for Charlestown.
Soon gamblers will have other options. Customers from MD, DC and VA will no longer need to travel 70+ miles to visit a casino.
For most, less than 30 miles. With gas prices predicted to be above 5.00+ a gallon by Memorial day, this is just another reason to
go to Arundel Mills and not Charlestown. The downfall of Charlestown is a case of mismanagement and greed. My prediction is that
5 years from now, Charlestown will consist of a hotel in the middle of nowhere, about to close. Sheetz will still be going strong.
It's all about management, and their motives. Providing a service to customers, as opposed to screwing customers!
BL
Comments (0) | Was this review helpful? 26 3
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