I have been to lot of Casinos and this place is the worst in PAYOUT. SIMPLY, they do not payout at all...If you want to throw your money away fast than go this place. I rather drive to AC or Dove Downs, D.E. at least you have better chance of winning and get better service. You know what, in my opinion, I wouldn't even call this place a Casino.
They claim to payback 89% of take on slots, yet you very seldom see jackpot winners. When you do, they are in the $1,200 to $2,000 range. This is why they are ashamed to post winners on their website. It is no surprise, when you see Charlestown you hear "tight slots!" This is the reputation they have gained and deserve. Maryland has real competition coming in the next year that will make Charlestown a distant competitor (70) miles from Arundel Mills and Ceasars in Baltimore. When you treat customers badly like Charlestown does, only because they can for now, it won't take much to win these folks over to MD.
Well, I am going to put it bluntly. I am a young gambler. I really do not go there thinking I am going to win big, therefor I have fun.. NOT.. Listen, I have went to "HollyWood Casino" 3 times in the past 30 days.,. Did I win any money? NO. I lost 1500 on their slots there.. Listen, the machines are EXTREMELY TIGHT HERE. It would nice surprise me that if the payout overall is about 80 percent. I mean, really.. you would think.. Ok.. 5 dollar on one machine.. quarter machine.. 0 wins? so, move to the one directly to right.. 5 dollars.. 0 wins.. so, I popped a 20 in the dollar machine by the bar.. Dont know the name of the game, I won 3 dollars.. lost 8.. won 2.. lost 8. Get the picture.. The machines here are not friendly for consumers.. I am a smoker, but yet, I go to the non-smoking section and get a RELIEF. Its sort of sad seeing the senior citizens just blow away their retirement, social security, and disability checks at this place..All in All..- this place does not have me as a customer anymore.. I will instead of taking the hour commute to here.. Go to Atlantic City/ Dover Downs instead...
Charlestown takes advantage of its customers. Promises of "ACTION" mean you come, deposit your cash, and leave. Question, in recent years they boosted having such big winners on their website, yet today there are none? MD has many. Does it not seen a little suspect that all monetary records are keep secret, while MD post its records on the MD lottery website. Perhaps WV is covering up lack of legal payouts.That's OK, because in the future, Charlestown will be little competition for MD slots. Penn National will be the big winner!
UPDATE on Hollywood C-Town vs Hollywood Grantville
(Updated: March 13, 2011)
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
So 'Ma' and I went to Grantville Saturday 3/5/11, late morning- early afternoon. We hadn't been there for a couple of months. Keep in mind my last post about C-Town entitled "Don't Go"......anyway, walked into the casino, started playing, wasn't there 30 minutes, put a 20 in a 'double-triple sevens' and got "triple-triple-red seven on the 3rd spin, just one credit played : ( but won $320 YaY! Cashed out moved around played a 'double diamond 50 cent. Got 2 double diamond symbols with double bar ($160 each time) TWICE! within 10 minutes of each other. Moved on to another 25 cent machine, one of the newer ones, won $400. So I'll rap this up. We played and WON! all day. Never has this happened in C-Town NEVER, NEVER, NEVER, EVER!!!. BTW, I did all that on only $40! Anyway, I gave it all back to them. But, I had lots of fun, and it only cost me $40 plus gas from Chambersburg. Update 3/7/11 'Ma' went back to Charlestown with her sister. I was asked, but definitely declined. I did offer to drive her to Grantville, though. haha. Once again, She lost her ASS! Don't Go there People! If you are local you have other options, where you can win. If not local, drive the extra hour. C-town payout percentage is 89% ( I think it's lower personally) Grantville is 91%. Do the math. Just 3% makes a big difference in payouts.