Hollywood Casino at Charles Town Races

Hot
 
2.0 (99)
8063 0 1 0 0 0

User reviews

99 reviews
 
3%
 
12%
 
11%
 
23%
 
51%
Back to Listing
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
101 results - showing 11 - 15
« 1 2 3 4 5 6 ... »
Ordering
Do NOT go to Charles Town WV to gamble!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Do NOT go to Charles Town WV to gamble! Their new "Hollywood" casino is in BIG trouble.

Can you imagine $50 minimum blackjack tables at 4:00pm on a Thursday
afternoon? Well, that's what they have! I asked why, and they said they
have a shortage of dealers! So, basically, they didn't prepare by hiring
enough dealers, and to remedy the situation, they are SCREWING the players!

They have rows and rows of brand-new shiny tables, all carefully roped off.
back in the only open pit, the smoke is so thick, you can practically cut
it with a knife.

This is the same "casino" with the reputation of having the tightest slots
on the face of the planet. I've played there three times before, and the
reputation is CLEARLY deserved. The management's true colors shine
brightly in this backwater. They will SCREW their players by taking
advantage of any situation in any way they can. My guess is, there's
nothing in the West Virginia law about being "Fair and Equitable."

What did their managers have to say about my complaints? I have no idea.
None of the employees on the floor knew where to find a manager. One slot
attendant simply waved her hand in my face and said "Whatever!"

Do NOT go to Charles Town WV to gamble!
C
Comments (0) | Was this review helpful? 14 0
Avoid This Place
(Updated: December 27, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I have been to lot of Casinos and this place is the worst in PAYOUT. SIMPLY, they do not payout at all...If you want to throw your money away fast than go this place. I rather drive to AC or Dove Downs, D.E. at least you have better chance of winning and get better service. You know what, in my opinion, I wouldn't even call this place a Casino.
L
Comments (0) | Was this review helpful? 16 3
disappointment
(Updated: May 08, 2012)
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
We are not much on gambling. But we do want to have fun, not lose our money within 1/2 hr of being there. Slots need to pay out a lot more, even though changes are you'll just bet in away, but at least you can have enjoyment doing so. We go for a good time. And it's exciting to win at the machines, (especially the noisy ones). I hate having to leave early because we've spent our limit so early.
S
Comments (0) | Was this review helpful? 14 2
I have self excluded from this money trap
(Updated: August 29, 2011)
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
4.0
My wife and I have gone to CT to play slots ever since it was a tent next to the racetrack. It used to be a fun, sometimes win, sometimes lose place to go that is close to home. Ever since they got the okay to add table games, the place went to crap at the slots. Now it is a great place to go if you want to donate your money to them. I have gone dozens of times in the last two years when you would not hear any slot bells or even see a jackpot or hand pay going on with their 5,000 slots for 4-6+ hours. When you do see a machine paying out, it is usually at the lower end of the payout scale. Also, the players club gives very little reward for the dollars you spent there. If you lose a thousand bucks, you might get a free drink.

The people that work there are great and I will surely miss them. I have filled out the papers that excludes me from being able to play there for at least a year. By doing that I cannot be tempted to go there when the urge to play strikes. I would rather travel 2 hours and go someplace that is not owned and managed by Penn National.

If they don't change their ways after my year of exclusion, I will make it permanent.
DS
Comments (0) | Was this review helpful? 12 1
For Charles Town Hollywood casino
(Updated: February 02, 2012)
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Seldom payout....( Rearrrrryy) - Always no ice at the drink machine. So horrible.
D
Comments (0) | Was this review helpful? 12 2
101 results - showing 11 - 15
« 1 2 3 4 5 6 ... »

Title