Charlestown has turned its focus for the past several years to tables, higher table limits, only because they continue to act like they are the only game in town! And to boot, they have
given up on slots, driving slots customers away.
Hey Charlestown, have you forgotten the basic rule for casinos, slots are the biggest money makers. You have gone from 5000 slots to 3400 slots, and gained the reputation of having the tightest slots anywhere.
This is good news for MD, as MD Live opens, 30,000 people standing in line, just to get in.
I have been going to Charlestown for years, never had to stand in line to get in!
In fact, recently, it feels like you are the only one there playing slots.
People have gotten the message, loud and clear!

Been going to Ctown for a long time and they are doing nothing but disappointing. The slots are the tightest on the east coast is right. You need a $1k bankroll if you want to spend a few hours playing slots - all their slots are set to Hoover mode as they just vacuume up the $$ and give you NO FEATURE GAMES and little paybacks. Can't tell me spending $100 in a penny slot and spinning that entire $100 and not getting a SINGLE FEATURE/FREE GAME is normal - it isn't. I don't mind losing the $$ - but I DO mind when I am not entertained AND don't want to do it all in 30 minutes or less, and it is getting more and more like that just sucking up your money and giving you no entertainment value. Plus management has given up - no new slots like Walking Dead or Monopoly - pathetic. After 10 years of patronage - this place is dead to me.

Hollywood Casino Charlestown, new name same game. This place is fighting to stay in business. After spending 41 million to get table games, they think they can set table limits so high, no one can afford to play. Sure the extremist will pay this at first, but what do you do a few months down the road after you have all but chased away all local customers. They have already lost slots players, no payouts. Even eliminated the winners page on the website. These are no longer slots, but deposit boxes for folks to come and deposit money to fund over expansion at CTRS. BOYCOTT!

Without a doubt one of the lowest payout casinos I've played at. I have also noticed that slot payouts have gotten worse over the last three months and freeplay offers are less. Not worth the trip anymore. Wait for the new Maryland casinos or go to Delaware or PA.

The casino looks like a real casino but doesn't operate like one. Management needs to understand the psychology of a gambler if they want to keep serious gamblers coming back. Meaning, quit the gimmicks and pay out on slots. Been going for 15 years regularly. Atmosphere and landscaping much improved. Slot payouts and food (other than steak house) gone way down. Spent thousands in a few hours. Not one bell. Went to AC and had 20 jackpots in the same amount of time and money. Gamblers will return and eventually the house gets their winning back and more ... only if gamblers think they have a chance. At this point, Hollywood has such low payouts that most people we know that are regulars don't feel they have a chance on winning and no longer enjoy going. We know of ten people who won't be going back. Plenty of other places to go. Borgata offers free or low rate 30 minute charter flights from DC to AC every month.

Other mgmt decisions / actions indicate that they have no clue how to run a casino as follows: prime slot area converted to an event center (gamblers spend much more than a $50 show ticket goer); staff are unhappy - it shows; staff are untrained - lower tier get waited on at the cashier line in the highest tiered window and nothing is said (most of the time); computer system remains so slow it takes forever to get a food comp printed at the cashier window; issues with player card doesn't get resolved; very low comps (if you spend $16k you'll get about $120 in comps to spend at their one gift shop or food).

Their sister property MCasino in LV is tops. Staff are super happy. Love their jobs. Payouts are very good. Food excellent. Hopefully they stick to their own policies and don't get sucked in to Hollywood WV policies.

Management needs to wake up or resign before they end up with infrequent players that don't mind losing their $100 bankroll.