Hollywood Casino at Charles Town Races

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Comps now reduced at Charlestown Casino
(Updated: September 21, 2012)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Comps have been reduced by 500%. In the past you use to get 1 point for every 20.00 you ran throught a slot machine, now it is 1 point or less. I gambled for 8 hours one day and probably played over 1,000.00 through the machines of my cash, ( 500.00 ) and my winnings as I won over (600.00). I left that day with 125.00 of my 500.00. But my comp balance was $5.03. How pathetic is that. If I were in Atlantic City and did that I would get free rooms for 2 nights, free buffet, and 50.00 free slot play not to mention 40.00 in comps. Charlestown sucks when it comes to what you get for your money.
RP
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Rating tells the story
(Updated: February 20, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
If you look at overall ratings, this is the real deal. Charlestown has big expenses for over expansion the last several years. First
they had to pay for tables, and now they face real competition in MD. Although they continue to advertise nearly 5000 HOT slots,
if you read coments on Tripadvisor, or American Casino Guide Reviews, the general public has a totally different view! The truth.
Do you think maybe the inevitable is coming for Charlestown.
Soon gamblers will have other options. Customers from MD, DC and VA will no longer need to travel 70+ miles to visit a casino.
For most, less than 30 miles. With gas prices predicted to be above 5.00+ a gallon by Memorial day, this is just another reason to
go to Arundel Mills and not Charlestown. The downfall of Charlestown is a case of mismanagement and greed. My prediction is that
5 years from now, Charlestown will consist of a hotel in the middle of nowhere, about to close. Sheetz will still be going strong.
It's all about management, and their motives. Providing a service to customers, as opposed to screwing customers!
BL
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Needs to Change
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Love the atmosphere, but the slots just don't pay any more. We used to win more often--not a lot, but enough to make it fun.



With so many people complaining, I am surprised that Charlestown doesn't do something to improve their payouts.



The Players Club card is worthless--no comps to speak of. I don't need another car--forget the drawings and do something that would make it fun for all.



When you are there for 5 or 6 hours and don't see any jackpots won, there is a serious problem.
E
4 reviews
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Tight Slot Play
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0


My wife and I travel to many casinos throughout the year, most often to Charlestown, Atlantc City, Connecticut, and Niagara Falls. Once every three years we travel to either Las Vegas, California/Arizona, or the gulf coast (Louisiana, Alabama, and Mississippi). We live in Northern Virginia so we play at Charlestown Races & Slots frequently.



I can say without any doubt that Charlestown has the tightest slot play of any casino we have ever played. Worst than even the cruise ships, day boats out of South Carolina and Florida, and the casinos in the various islands in the Caribbean.



We still go to Charlestown because of convenience, but we take a modest bankroll and don't have enough success to hang around for more than a few hours. Too bad. The casino has a fine atmosphere and excellent parking and floor service. The restuarants aren't bad either.



If you want to play all day, or perhaps stay overnight and play two days, forget it. Your money won't last long. Unless you live fairly close, I would recommend you find locations that have looser slots elsewhere (downtown Las Vegas or off the Vegas strip).



?

JF
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Charlestown Slots
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0


I have been many times to Charlestown and have only lost! The slots have a very low payout ratio, even on the nickel machines. I guess they need to pay for the new Motel and all of the parking decks.



I go because it is closer than Atlantic City, however, I think , my visits are over. I have had much better luck at A.C. New Jersey! Also, they sure do not advertise the payout anywhere!



They gave away a Corvette or $40,000.00 on our last visit. Forget the cars and such, raise your payout or loose players!

M
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