The slots became extremely tight around about the time the recession hit. They've certainly not loosened up since then. Back in the '90s and early '00s, the machines were considerably looser and the place was just more fun. They've stopped having bands. I suppose to save money. Many female attendants with absurdly out of date, low cut dresses wander about the casino and offer small free drinks. Warm-ish beers and weak mixed drinks. Food at most of the restaurants is fair to decent...not terribly over-priced. Table games have absurdly high minimums but from what I read in the Washington Post a couple years ago, CT pulls in a large, rather wealthy crowd from D.C. and Northern Virginia. As other states have installed gambling, these folks have begun to migrate to other casinos. The upgrades over the past couple years have made the casino more attractive, but who cares if you gamble and gamble with little if any wins? Free parking. A couple of decent motels with shuttle service are nearby. Don't drink and drive...cops prey on out-of-town folks. Really not worth the trip for us anymore. Why go to a casino if all you're going to ever do is stuff money into a machine with little chance of any real payouts? The last time we were there, a guy we started talking to told us you might as well drive to Charles Town, go to the casino and throw all your money into the elevator and leave. He said he'll never come back and that Dover Downs has much more enjoyable slots.

Seldom payout....( Rearrrrryy) - Always no ice at the drink machine. So horrible.

I have been going to Hollywood Casino at Charlestown for the past couple of years and it keeps improving. It is generally very clean and I always feel safe. The cleaning personnel are constantly changing ashtrays and removing empty glasses. The restrooms are always maintained as well. There is an abundance of attendants and friendly managers on the floor to make sure things are running smoothly. The most exciting improvement to date is the new restaurant, The Final Cut. I have had the opportunity to eat there twice in the past couple months, and both meals were excellent ! I have read some previous reviews of the buffet in which the reviewers were dissatisfied, and since I have only eaten there once at breakfast I really cannot speak to the dinner buffet they offer....the breakfast was yummy however and I had no complaints.
As to the slot payouts - I have been most successful at the "higher stakes" slot machines...in fact I have won numerous Jackpots, and even multiple Jackpots on various occasions during the course of an evening which provided tons of excitement!!
The area I feel is lacking are the comps received for using the Players Club. The rewards there are pretty poor and the whole gaming/entertainment experience would be elevated with a little higher return on all the cashola inserted in the machines! At least I would feel I was a winner of sorts even when I was a big fat loser. All in all I enjoy the casino at C-Town and look forward to the future improvements in the works.

I have been to lot of Casinos and this place is the worst in PAYOUT. SIMPLY, they do not payout at all...If you want to throw your money away fast than go this place. I rather drive to AC or Dove Downs, D.E. at least you have better chance of winning and get better service. You know what, in my opinion, I wouldn't even call this place a Casino.

Wow I love the way losers vent. So i visited this Casino recently because i had to know if it was really this bad.
Overall I personally found this place to be extremely well run.
Slots were definitely paying off when I was there. I was there for about 6 hours. Definitely saw many many jackpots going off.
Slot Attendants as they call them were walking around ready to help with a smile. They were very busy running around paying out all the jackpots I saw. However, when I stopped one to ask a question he was very friendly. I also saw several managers on the floor. Several asked me if i was enjoying myself. I stopped one young lady who said she was a slot floor manger and I asked her all about the casino as this was my first visit. She was very informative. I asked about the themed games like Wheel of Fortune and Sex in the City. She said they do want them, however, due to their higher tax rate they pay and royalty fees those games aren't profitable. It is a business people. They do need to put profitable games on their floor. Very pleasant and was very happy to help me.
I asked several guests I saw throughout the day how they liked it. I got no complaints and not one of them won a huge jackpot.
The Buffet I thought was decent for the price. I had several helpings of the Mac and cheese, sushi and creme brûlée.
Staff there was very pleasant.
I played on and off all day sticking to two machines and won many times throughout my day. No big wins but I did leave over $100 ahead. Maybe because I was smart enough to stick to two machines instead of hopping around to all different ones.
I cashed my ticket at a ticket redemption machine.
I found the casino cleaner then any other I've ever visited. I had many employees talk to me. Maybe because I'm pleasant myself. Reading some of these posts I wouldn't want to talk to any of you negative soar losers either.
Overall, I didn't see any of the above problems. Sounds like a lot of sore losers. I'd say go in realistic. Expecting to lose but have fun and you won't be disapointed. As far as the comments about people spending life's savings and being in wheelchairs and on oxygen tanks.....that's their own faults. They shouldn't be in there if they can't afford it. Or, if their health is an issue. I for one will go back. Because I had a great time. Nope I didn't get rich. What a shame I guess I'll have to keep working for my money and go to Charles Town for fun. Oh and I did ask about the Facebook photos. They have to get approval from
The winner and they'll post ANY winner on there. So throw your theory in the garbage. I also had to laugh at the theory that they plant people to play. That's hysterical.