I can’t let this one go. It’s simply too good not to share. Besides I’ve been critical of these people in earlier reviews and didn’t want to make it seem as though I had a personal vendetta with them. I should preface this by telling you my wife, now retired, used to lead seminars on Customer Satisfaction for major corporation. Last evening’s incident simply amazed her. While playing my favorite video poker machines at the central bar I happened to move to an unattended machine near one I had been playing. I put some bills and a voucher from the previous machine into this machine, put in my Player’s Club card, as usual and proceeded to play. Unlike the other machines, this one seemed initially slightly more generous. I continued to play with mixed results and noticed some discussion between some people who had been there earlier and claimed to have not retrieved their voucher when leaving. They didn’t seem to remember which machine they had been playing but eventually decided it was the one I was then using. Minutes later, a slot attended asked me if I had noticed any points “balance” on the machine before inserting my card and my cash. As I don’t make a habit of searching out machines with a remaining balance in points, I replied that I didn’t think so, Within the following 45 minutes or so, I was asked to move away from my machine while the attendant opened it to check the computer readout. This occurred twice more while I was playing, and losing. The last time the attendant was accompanied by a fellow who was I guess from Security. Rather than drag this out, as we had come for dinner at the Asian restaurant, I cashed in my points for $25.00 and left to join my wife for dinner. On arriving home I received a phone call from Casino Security telling me they had concluded the machine I was playing (must) have had a balance of approx 3000 points and they suggested that I must have removed the previous players card and in effect, used his points. Therefore I “owed” them $50. They went so far to tell me that they had video evidence that I had removed his card and replaced it with my own. (There was no card in the machine when I put in my own so I’d like to see the video.) They asked me again to repay the $50 and I told them I would not. They advised me that if I did not comply I would no longer be allowed into the casino. I suggested he do that immediately. I wish I could remember the actual term he used. My wife and I, by our own accounting, spend a significant amount of money gambling at this casino. Not so much recently since the service and payouts are clearly declining. Since the casino opened, my records indicate we spend (5 figures) every year gambling and dining at the Snoqualmie Casino. Now that I’ve been” banished” from the establishment, I think I’ll go shop tomorrow for a new Mercedes or Lexus to buy with all the money we’ll be saving. Incredible