My husband and I stopped by Snoqualmie Casino last night for a quick visit. We like to eat at the buffet and enjoy the views! Let me just say, I have never felt so humiliated and disrespected by a security guard at any public facility as I did there. My husband and I drive a semi truck and since there are no parking accommodations for large rigs, we parked on the main road and walked down to the casino. As we were walking my husband twisted his ankle and when we got to the doors, he was limping pretty badly. As we were about to enter, we heard someone yell at us “Hey, You! Come here!” There were other people by the doors, so at first we didn’t even realize that the security lady was talking to us. We turned to look and she proceeded to say, “yes, you two, come here!” and motioned with her fingers to walk her way. We walked to where she was parked by the tree and the shuttle buses and she started questioning my husband with, “What’s your problem, why are you limping?”
I was shocked! I asked her if there was a problem with him limping?! To which she said “let me se me your IDs”
I said, “you’re kidding right? You’re gonna ID us because he’s limping?”
She replied “yes, and you came walking down the road. It’s standard procedure!”
My husband handed her his ID, then she asked for mine very rudely and disrespectfully. I gave it to her and asked if she says “hey you!” to everyone, to which she replied “yes.” I said, “ no “hello sir or mam, or could I please see your ID sir or mam?” She said “no” . She treated us like we were some teenagers trying to sneak in or some scumbags who were on the wanted list or something.
I don’t have anything against her wanting to check our identification, but her attitude was uncalled for and very disturbing. I really hope that the management will see my review and do something about parking for large vehicles and hiring people who are respectful and professional.
Very disappointed and frankly that one person ruined the whole experience for me.
Well the Snoqualmie Casino just did us a favor. They have just reduced the non smoking area to the old porker room use to be (I wonder where that went?!) the non smoking area now! It’s small and cramped and of course it’s full of non smokers wasting their time on no paying slots! It’s really a very stupid move on the GM how backward and uninformed this person is as it’s not paying attention to the Bellevue and Seattle area demographics. It’s been years since restaurants and bars have gone non smoking in this area. Everyone thought it wouldn’t work but guess what business picked up. I manage and worked bars in Seattle and it was a blessing:) So my new expression is “the fun stops at the door” is more true than not. It’s boring and frustrating setting at a game and someone sits down next to you smoking with there smoke right in your face. It’s so backward that these tribal casinos are allowed to stay stuck in the past. I know Vegas continues to allow smoking but this aint that. Unlike smokers In reality casinos arent that fun anyway unless you have a lot of cash to just throw down the drain as many do. So again thanks for making it an easy decision not to go back to the smoke filled ugly unfun boring casino.I keep hoping that place will go tits up. Maybe it will maybe it won’t but it won’t be going forward or backwards with my money. If worked there I’d be finding a new healthier place to work. peace
Been going since the opening and payouts have been going down hill even faster than the frequent management changes. If you play $2.5 to $5 you may get a nice win-- they clearly want big players. But I'm a 20¢ to a $1 person and they don't want us. If you win $10 on a $20 bill, grab your paltry winning, they'll steal it. I don't use the player card any more, I had to pay my dues, that is, lose a bunch to be in the club. Tulalip may be further, but it came be as bad as this for the little people. The cleaning and food staff are the best, too bad the place sucks.
I can’t let this one go. It’s simply too good not to share. Besides I’ve been critical of these people in earlier reviews and didn’t want to make it seem as though I had a personal vendetta with them. I should preface this by telling you my wife, now retired, used to lead seminars on Customer Satisfaction for major corporation. Last evening’s incident simply amazed her. While playing my favorite video poker machines at the central bar I happened to move to an unattended machine near one I had been playing. I put some bills and a voucher from the previous machine into this machine, put in my Player’s Club card, as usual and proceeded to play. Unlike the other machines, this one seemed initially slightly more generous. I continued to play with mixed results and noticed some discussion between some people who had been there earlier and claimed to have not retrieved their voucher when leaving. They didn’t seem to remember which machine they had been playing but eventually decided it was the one I was then using. Minutes later, a slot attended asked me if I had noticed any points “balance” on the machine before inserting my card and my cash. As I don’t make a habit of searching out machines with a remaining balance in points, I replied that I didn’t think so, Within the following 45 minutes or so, I was asked to move away from my machine while the attendant opened it to check the computer readout. This occurred twice more while I was playing, and losing. The last time the attendant was accompanied by a fellow who was I guess from Security. Rather than drag this out, as we had come for dinner at the Asian restaurant, I cashed in my points for $25.00 and left to join my wife for dinner. On arriving home I received a phone call from Casino Security telling me they had concluded the machine I was playing (must) have had a balance of approx 3000 points and they suggested that I must have removed the previous players card and in effect, used his points. Therefore I “owed” them $50. They went so far to tell me that they had video evidence that I had removed his card and replaced it with my own. (There was no card in the machine when I put in my own so I’d like to see the video.) They asked me again to repay the $50 and I told them I would not. They advised me that if I did not comply I would no longer be allowed into the casino. I suggested he do that immediately. I wish I could remember the actual term he used. My wife and I, by our own accounting, spend a significant amount of money gambling at this casino. Not so much recently since the service and payouts are clearly declining. Since the casino opened, my records indicate we spend (5 figures) every year gambling and dining at the Snoqualmie Casino. Now that I’ve been” banished” from the establishment, I think I’ll go shop tomorrow for a new Mercedes or Lexus to buy with all the money we’ll be saving. Incredible
The slot machines here do not pay out! If you are a slot player stay away from this place because you will lose,lose,lose! They recently put a lot of new slot machines in with very high dollar amounts(minimum bet $2.80) so they can take your money even faster!
