At 5:55 Thanksgiving Day When my spouse and I arrived at the casino we stood in line to get our players card ...in the middle of receiving my players card she puts a sign up and stop and says she can’t help anybody else and didn’t help us both ...So we went to the second line there were 4 people ahead of us ..now get this ..this is our second line ..while were standing at the back of the line and when we get up there..The other lady closes her window on us and says that she can’t help us ..so we think they’re being racist towards my spouse because she’s Asian. So we left without a second players card then we walked around the casino and finally sit down not a single cocktail waitress walked by ..I had to go to the bar twice just to get a beer. We see a lot of staff members talking and bullshitting while not really doing their job ..most are overweight and don’t look very motivated it was actually kind of annoying when I’m sitting there playing on a machine..And watching them there hovering around you and just standing around. They should hire somebody from Vegas or one of the casinos and around Tacoma Seattle area ...so they could train their staff properly. I think overall our ratings are 0 it was the worst experience that we’ve had in all Casinos that we ‘ve been to..I hope you can get your staff train better and hire more presentable and better costumer service ..
I am an avid gambler. I have gambled at most of the Western Washington facilities and frequent the Tacoma/Fife/ Auburn locations. I have been in the top 2 or 3 player tiers here for several years. A nice perk is that it doesn't take much gambling to earn a nights stay at one of their 2 Ocean Shores properties. But the Casino is definitely the nicer facility. It was enlarged and updated in 2018. The additions are beautiful, use the newest bathrooms at the back of the casino. They have all the perks. The old one by the restaurant is so dated. The buffet is still learning their groove. I did witness a staff member being less than accommodating to 2 older gentlemen when they requested a table near buffet. He basically told them too bad instead of cleaning table off. The manager was roaming around and i told her what i saw. It was addressed immediately with staff and the men were offered the desired seats and given an apology. The fish and chips or hot wings in the bar and Emily's are awesome. The deli is typical fry/grill foods. Their fries are nice and crispy. The menu is small. Don't expect gourmet there, but we do enjoy for lunch occasionally. Staff there do seem a little simple, be patient with them.
The staff in the bar have mostly been very friendly. It is true that you can get a box for your uneaten meal, but not make a to-go order. Weird. There are less tweakers here than EQC. Though EQC is moving to a points based card soon and hopefully that changes. It is very light and clean at Quinault. I used to win a jackpot almost every time I played here (lots if work). But not much gaming fun with the new construction. Recently won 2 jackpots on same day in new high limit area. So hopefully that's a good sign. The casino hosts are wonderful! Shout outs to Tim, Pierre and Russell. They make a point of getting out and greeting guests and getting to know people. They have upgraded my room without asking several times. They offer several special events for their upper tier players as well as generous room comps and free play. There seems to always be some kind if drawing. I don't live close, so i can usually only same day qualify. The biggest fail currently for me is the new "non-smoking" area. It is not seperated from smoking machines at all right now. I hope that changes. I suffer through and have terrible allergies to smoke. The rooms are nice. The suites with big showers are really nice. Ocean view makes it relaxing. I like looking more than feeling that water. I still live coming here. My husband loves seeing the roaming urban deer im Ocean Shores and we like seeing Seabrook grow. Interesting place several miles past the turn off for casino.
I used to go several times but never came out ahead. Slots seem very tight. The Sunset Dinner I had consisted of a 2 bite skirt steak, mashed potatos served in one of those tiny paper cups that are used for ketchup at fast food joints, and 1 asparagus and 2 carrot spears. A childs plate at a restaurant serves more than that. The hotel mattress's are very soft, you sink in and think your going to be smothered. If you are staying at the Hotel, make sure you have funds on credit or debit cards. They will not take cash and I had to drive 40 miles to Aberdeen and back for the $5 I was short on the major bank card. There are no major banks near the Casino , and only Chase, Key Bank and US Bank in Aberdeen.