Review Detail

2.3 46
Washington 8361
They don't value their customers!
(Updated: June 19, 2017)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
I've been a loyal customer for over 20 years & had complained about their waitress 3 times prior to New Year's Eve for rude service & racist attitudes. She then retaliates with the help of their customers to harass me & gets me in trouble for doing nothing to them. I complained to their general manager & there was no investigation & he did not even protect me from harassment but instead they banned me from the entire casino & bingo hall that I've never been in. I filed complaints & I was harassed for looking good & dancing good. I was then banned from the casino that I have been going to before these people even started working there. I was getting the cold shoulders from their security & followed around like I was under surveillance or something just because I filed a formal complaint against their employees for rude service & racist attitudes towards me. After 20 years of loyal patronage, I won't be going back there ever again. 
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