Kickapoo Lucky Eagle Casino Hotel

Kickapoo Lucky Eagle Casino Hotel

Hot
 
1.9 (16)
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User reviews

4 reviews with 1 stars
16 reviews
5 stars
 
0%
4 stars
 
0%
 
19%
 
56%
 
25%
Overall rating
 
1.9
Slots
 
1.4(16)
Table Games
 
1.8(11)
Customer Service
 
2.3(16)
Player's Club
 
1.5(16)
Gaming Atmosphere
 
1.9(16)
Amenities or Hotel
 
1.9(11)
Food & Drink
 
2.3(16)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
4 results - showing 1 - 4
Ordering
Poor
(Updated: January 08, 2018)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
Only got lucky a couple of times but those slots were removed. Maybe one lucky winner every 4 hours as they announce it but in general don't pay much. Save your money for Louisiana.
M
Comments (0) | Was this review helpful? 1 0
Stay away from both casino & hotel
(Updated: September 08, 2016)
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I have been to this casino 4 or 5 times, as many know, it's the only casino in South Texas. I live in San Antonio so a good 2 and a half hour drive. 
I made a reservation on a Wednesday night around 6:15pm but had an emergency and was not going to make it. So, around 8:15pm I called to change my reservation for the next day, I figured it was not going to be a big deal since both the hotel and casino are not really busy on Wednesdays. 
Well, a very rude person, yelling at me on the phone told me that if I wanted to change my reservation there was a $50 fee, eventhough my room was only $25 for the night. I had received a hotel room offer in the mail for $25 per night. 
I tried to explain my situation to the lady on the phone but she would not let me say a whole sentence without interrupting and yelling at me. 
She said they that if I don't show up they would charge me $169, to what I said: the room price I have is only $25, how come? That's ridiculous, to what she said: we don't have your $25 coupon here so you would be charge full fare. 
I then spoke with the "supervisor", Veronica Fernandez, to which I explained again the whole situation and she said: "our policy is that if you don't cancel before 6pm, you would be charge $50"
I asked her: so, you rather lose a customer than changing my reservation to tomorrow? 
Her answer was: "I have a policy that I need to follow". 
Well, you just lost a customer and I'll make sure to tell everyone about my bad experience. 
I'd rather go to L'auberge Hotel in Louisiana where you are treated with respect and their slots actually pay good money.  


CS
Comments (1) | Was this review helpful? 12 5
Place is a Joke
(Updated: January 02, 2015)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I visited this Casino on the 30th of December. I'm not really sure how this place even qualifies as a Casino. When you visit a Casino it usually means you have a chance of winning, well not at this place. The games are absolutely horrible and the service, food, and employees are worse. I was there for a few hours and played some machines, poker and ate some food while also visiting the bar for a cocktail. the point I'm making is I was all around the Casino and felt like I was a burden to every employee I had contact with. The games are a joke and don't visit unless you are good with losing whatever you intend to gamble. The overall experience was not even 2nd rate compared to Vegas, it doesn't even rate on the scale!! Be prepared to pay 6 to 10 dollars for a drink while your losing your cash also..that was a nice kick in the nuts as I was putting another 20 in a machine.
J
Comments (0) | Was this review helpful? 6 0
Poo Poo at Kick-a-Poo
(Updated: May 16, 2012)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
My wife is from San Antonio, so we have visited this casino in Eagle Pass a couple times, since it's only about 2-3 hours away. Slot area is very depressing, don't see anybody winning. The poker room was nothing special, and "English only" doesn't seem to apply since the casino is right on the Mexican border. It's the only game in town....only casino in Texas, but we will never return when we visit the Lone Star State again
A
Comments (0) | Was this review helpful? 6 4
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