Kickapoo Lucky Eagle Casino Hotel

Kickapoo Lucky Eagle Casino Hotel

Hot
 
1.9 (16)
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User reviews

16 reviews
5 stars
 
0%
4 stars
 
0%
 
19%
 
56%
 
25%
Overall rating
 
1.9
Slots
 
1.4(16)
Table Games
 
1.8(11)
Customer Service
 
2.3(16)
Player's Club
 
1.5(16)
Gaming Atmosphere
 
1.9(16)
Amenities or Hotel
 
1.9(11)
Food & Drink
 
2.3(16)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
16 results - showing 1 - 5
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Stay away from both casino & hotel
(Updated: September 08, 2016)
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I have been to this casino 4 or 5 times, as many know, it's the only casino in South Texas. I live in San Antonio so a good 2 and a half hour drive. 
I made a reservation on a Wednesday night around 6:15pm but had an emergency and was not going to make it. So, around 8:15pm I called to change my reservation for the next day, I figured it was not going to be a big deal since both the hotel and casino are not really busy on Wednesdays. 
Well, a very rude person, yelling at me on the phone told me that if I wanted to change my reservation there was a $50 fee, eventhough my room was only $25 for the night. I had received a hotel room offer in the mail for $25 per night. 
I tried to explain my situation to the lady on the phone but she would not let me say a whole sentence without interrupting and yelling at me. 
She said they that if I don't show up they would charge me $169, to what I said: the room price I have is only $25, how come? That's ridiculous, to what she said: we don't have your $25 coupon here so you would be charge full fare. 
I then spoke with the "supervisor", Veronica Fernandez, to which I explained again the whole situation and she said: "our policy is that if you don't cancel before 6pm, you would be charge $50"
I asked her: so, you rather lose a customer than changing my reservation to tomorrow? 
Her answer was: "I have a policy that I need to follow". 
Well, you just lost a customer and I'll make sure to tell everyone about my bad experience. 
I'd rather go to L'auberge Hotel in Louisiana where you are treated with respect and their slots actually pay good money.  


CS
Comments (1) | Was this review helpful? 12 5
dont play here
Overall rating
 
3.2
Slots
 
1.0
Table Games
 
4.0
Customer Service
 
5.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
I have to say I am only 23, having said this I have been gambling since I was a boy about 14. I am an experienced gambler and have been to multiple casinos around the world, even illegal joints in some cities. Kickapoo has a very very low pay back rate. You will loose money here. This casino actually came on the news about a year or two ago. Some of the employees were caught rigging the machines to not pay out and were keeping the money. I have been here about 6 times didn't loose much didn't win much. if you do go don't take more then 150 bucks. Im not complaining really not like I said I didn't loose money here I've actually won about 500 dollars here. Just look around the casino no one is winning no one. just save your money and go to Oklahoma or Louisianan yes its further but its worth it in terms of payback percentage. I just hate to see people I care about waste their time and hard earned money.
MG
Comments (1) | Was this review helpful? 10 2
Much Improved Payouts could be better
(Updated: August 14, 2011)
Overall rating
 
2.7
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
4.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
We have been now several times this year the Drive from San Antonio is just around 2.5 hrs. The Players club kinda sucks. Points don't add up to much unless you use them on food. The Club offers are weak considering I'm a slot player and get huge offers from Vegas by comparison. The staff has always been so helpful and friendly from the club desk personnel to the buffet and floor people everyone is always very nice. The place has grown and has many new machines. Payouts are tight, I bet better than average from 2 to max credits, depending on the machine, my first visit I did well but those machines are gone now....mmm. Three return visits my money didn't last the four hours we had setup as our return time. Yet they now have many TV commercials, have expanded the parking lot and are in the process of growing the casino. I guess we have to help them pay for it.
ET
Comments (0) | Was this review helpful? 7 0
Eagle Pass is getting a little better
(Updated: May 31, 2011)
Overall rating
 
2.0
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
4.0
I have been to Eagle Pass this year several times. I can tell you the slots are not paying like they should. expect to put in $20 and it will last you few minutes. my limit there is $100. They used to have an old mobile home looking structure where they played bingo. there the largest i hit was $300. that was it. ever since, no pay out over $20.00. very little free spins, bonus etc. if your looking for a jackpot, they need to change the ratio. because they dont pay out very much. The food is excellent. not very costly, especially the mexican restaurant. we ate there few times and they gave us enough food for 4. we couldn't finish it all, but it was good service. some of the slots have there run out of paper, so it was kinda wait until they show. but they are very good about refilling and they ask you if there is anything else.

if there slots were paying little more, i would definitely go there more. but for now, it's only once in a while.

I didn't rate the table games or hotel since i don't use them.
CT
Comments (0) | Was this review helpful? 7 0
Lucky Eagle in Eagle Pass is OK!
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0


Each time my wife and I visit the Lucky Eagle Casino in Eagle Pass, Texas, we see improvement in promotions and customer relations.



We both feel that the restaurants need more help, but all in all, the Lucky Eagle is making progress.



?

RW
Comments (0) | Was this review helpful? 9 3
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