Let's start off with the good. The Players Club employees, and some of the slot attendents are absolutely wonderful people. They are very sympathetic in the midst of what is the greatest legalized scam to ever come down the pike. The rest is rock bottom. I am a "Signature Player" with well over 240,000 points since January 1st. I just requested my "win/loss numbers" since July 1st to current the other night. My payout percentage is 80%. You read that correct - 80%. The state sets the minimum at 85% - "over the lifetime of the machine", which out of the 3000 slot machines on the floor, I would be willing to bet that 99% are set at or near the 85%, which by industry standards is highway robbery. My "VIP Host" is actually a decent guy. We get along well, but when it comes to asking for comps or slot play, he is as tight as the casino. Last month, I didn't even get my monthly "mailer" or "pull tabs"!? I phoned the General Manager, and he stated that I am exhibiting the signs of "problem gambling" and that I am "pushing the envelope" with my behaviour when on site!? He wouldn't credit me any slot play that I had lost, he just gave me what I considered a very rude and condescending disrespectful response. And again... I am a "Signature Player". You will find no help whatsoever at this casino. None. Also, if you are like myself, a Signature Player, the casino started a program with United Airlines Mileage Plus Rewards where the points you earned from Jan 1 through current would be transferrable to earn free flights. I was told that any person wanting to use this perk would have had to "save their points earned", and not have used them. This was NOT explained to me by the person heading the program. I am seeking legal counsel to discuss a class action lawsuit for false advertising. This isn't a casino. It's a place that has 3000 machines that take money, and hand out a few paltry $1200 handpays every now and then. Do yourself a favour and avoid this casino at all costs. They will not help you, and if you ask for help, you will be made the subject of scrutiny.

These people act like if you don't have alot of money to spend, you're wasting their damn time. And if your not white, they look at you like you don't belong in there, but they can kiss my black ass :-) :-) :-) :-) :-) lol!!!

I had high hopes for this place when it opened up but in all honestly it's been a big disappointment. When you have questions, you get a ton of different answers and their incompetence has even caused me to lose out on more than $100 in free play. Too bad, this could have been so much better.

Their comps are a joke! Spend $500 a month there and your comps are reduced. Try to buy a drink -- well if you aren't a high roller, the bartenders won't even look your way. The staff is miserable and seem to be bothered by your existence. The Buffet -- food not bad but don't ask if they have something that is not filled .. they ignore you and throw something in the bowl. I am not sure who they think voted them the best casino .. they may be the worst I have ever been to.

I gave my money to Las Vegas & to Atlantic City since 1978. I think it was stupid to build the Casino so close to the Sport Stadiums, but this is PA and gamblers should be happy to be able to gamble let alone park. I'm from Central Pa & we are not
allowed to have a Casino cause the local law makers think it corrupts the locals. So for nearly 33 years, I and many others got to
support Nevada, New Jersey & West Virginia. I have enjoyed the times at Rivers Casino and have found the Player Club to be generous, the slots paying out & the table games a little slow but fun. Pa drink policies & regulations suck!! Love the Rueben at this place! Prices are reasonable, especially when the food was free with comps. I still will take trips to Vegas & AC, but have given up the West Virginia trips....I like the River Casino better. I like a casino with a hotel attached & free drinks!! I'll visit on occasion, but save my real fun for AC or Las Vegas.