I've been going to Meadows since it was in the tent...Back then you could get a few hits and play for a while with your money. Now they take your money with about a 20% payback. I'm not sure how they are managing to keep those machines so tight but someone from PA gaming should be doing a check on them. Everyone you sit next to is so disgusted with the slots. Table games are OK and staff folks on them are very friendly and helpful but we've made the rounds to the other casinos in the area and they are definitely the worst for slots....WVa casinos are much better...Bye, Meadows.
So any casino that has a ribbon cutting for a car garage(not joking, it was on the news, hahaha) and advertises it on their webpage like it is a "big deal" should make you wary. Seriously, who celebrates the opening of a car garage? Here is another thing to make you wary. On Friday, August 24th, 2012 around 7PM, all the slots shut off. It was quick, like a 2 second flicker and all the machines rebooted. 20 minutes later, after the machines rebooted, many couldn't cash out their machine. And then, even if you were lucky enough to have a ticket to cash out, you couldn't. All the cash machines said, "see cashier", so you go to the cashier who says, "we can't give you money". We were told it may take 2-3 hours for those with money in the slots or has ticket to get the actual money (No Meadows employee knew much of anything to tell you. That said, in general, if you work there, you are probably not the sharpest tool in the shed. And you would think at least the female waitresses/bartenders would be good looking, but, in general, they are not, so don't go there expecting any eye candy on the workforce). Anyway, they proceeded to clear out the whole casino (PA Gaming Commission mandated). Queue the 2 hour wait to exit the casino (including the brand new parking garage, hahaha). The slots rebooting all at once has happened at least 1 time before (well documented in the news), and I was told it has happened 3-4 other times in addition. You would think, after the previous issues, a couple diesel generators may be a good idea to help the unstable power situation the casino obviously has. Instead of diesel generators the Meadows choose to build a parking garage I guess. They probably won't need the spaces the way this casino is going.
On another note, all the bar slots are sticky and screens are misaligned (you have to work to get it to actually pick what you wanted to pick). I approached a slot attendant about this after noticing the same machines on numerous visits having the same problems. He said, "well, people spill drinks on them all the time". Ok, but some how, other casinos, including others in PA, figured out how to clean the machines so they are working correctly, evidently Meadows hasn't yet. Then again, they can't keep the power running on the slots, so I guess asking for non-sticky working machines is a reach.
Bottom-line....if you are on I-79 and looking to gamble, best to just go to Wheeling Island or Rivers Casino. The Meadows is fast becoming just a hick playground of those in Washington County. And within 3 years, may not even exist. They already have competition from Rivers and the West Virginia casinos. It may be all over when Ohio starts up their casinos.
Slots are worse than ever. The slots take money at an alarming rate with no payout. A $100 bill can literally be gone in 10 minutes playing at lowest amount. I have not walked out with payout in my pocket since early in 2011. I've stopped going there and am trying out Casinos in the area. I have not seen someone win a hand payout in over a year. Tried going all different times and days with no luck. Also, there is a noticeable decrease in crowds. Gee, can't figure out why. Casino clean and food decent, slots stink.
A cook is ripping off customers. He placed five onion rings total in the food order. The price was too high for a combo of a fountain drink with 5 onion rings! Do not buy the combo when he is the cook. He has short changed customers, witnessed on several orders. He was laughing about it with other Meadows food court kitchen employees. He was heard laughing with other employees about the few piece orders. He said while laughing about customers, "he gives the difference to other customers!" This means he decides what a customer looks like how he will do his job. Simply because, he did not know me or seem to know other customers. If he doesn't know me, he probably doesn't know the other ripped off customers. He is a heavy set large cook with a thin beard. When you order a large sub, you save 1.00 with a combo, spending 2.75 more to receive the combo. You save because you paid more on the main order. Giving five onion rings he called a half order was not on the sign nor explained while ordering. No other restaurant does this. Reason is it's a incentive normally for a full food order to save and pay more on extra food. *Note, the fountain drink is useless to pay for because the main casino floor offers customers those for free. Problem is, any smart casino offers more food for the money to bring customers into the establishment. It's no Las Vegas is right! Those are the real casinos! A employee at the Meadows was heard saying he was in real casinos. The Meadows in Pennsylvania (owned by Cannery Casinos) isn't considered a real casino by some. This is because of the way it is poorly, rudely run and operated.
As a casino overall review, Customers at the Platinum Players Club card ranking level are reporting flat promotions. One platinum member showed me her Platinum Players Club card while expressing her dissatisfaction in The Meadows Racetrack And Casino in Washington County Pennsylvania. She received only $5.00 of free play. Most of your bus casino tours offer 10.00 for bussed in players! New players receive a 10.00 free play start! Platinum holders receive the same amount as new players!
Upsetting or insulting customers by actions, words, faces or lessened promotions is proving to be problematic for The Meadows.
Additionally, calling a slot machine service attendant lost some money. The attendant at a machine fixed it, then forced a customer to use the money returned into the machine in front of them. The customer paid to see if he fixed it, if he did his job correctly! The customer made a winning after the attendant left the machine. The Meadows customer then left upset with the winnings! Nice way to lose money Meadows.
Managers lie to customers. When a manager makes a false promise to a customer and then takes it back, they aren't truthful by word. The saying goest about such a manager, "you're not a man of your word." If you promise to make a problem right, then change your mind after you promise, it ruins the integrity of you and your casino. If your casino cannot be trusted, no one is safe. The PA State Gaming Control board has no reason to trust The Meadows with managers that lie. The managers are supposed to be trustworthy.
The integrity of The Meadows is at issue again.
Currently in the news: Several underage customers were allowed to gamble at The Meadows currently. They did not appear to be more than fifteen or sixteen years old.
Security and floor attendants are noted watching TV continuously!
I seen what appeared to be underage gamblers currently, as mentioned above. But, someone that works for The Meadows told me that reporting claims to The PA State Gaming Board gets those reporting incidents kicked out. I say it's a threat scaring customers from reporting known issues and incidents. Apparently, The Meadows isn't above the board nor honest on several very important issues.